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As part of this update, we've included feature improvements and bug fixes to give you an even better experience with the IHG® App. Our goal is to provide a great hotel booking tool for our guests.
Ratings and ReviewsSee All
Mary and Dakota did an excellent job keeping the breakfast area stocked with good food, and made sure everything was clean. They were super nice and kept fresh coffee out constantly! The man at the front desk was also very helpful and offered me Tylenol when he overheard me mention a headache. The everyone is very pleasant and helpful, always saying “good morning” and aren’t disgruntled like other hotels. The bathrooms (like the rooms) are also very clean and updated which is a HUGE plus. Will definitely stay here again. I’m picky when it comes to hotels but this one is great!
IHG needs to step their game up.
Just made a multi-day Christmas time reservation at InterContinental of San Francisco Mark Hopkins. I have had the IHG app for the better part of a year now. I was attempting to use the app to reserve some activities locally for my wife child and I to do while enjoying our stay. I’ve ran into more problems with this app than any I have EVER used.
I haves tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults.
Then after Dozens and dozens of attempts I got it to take 2 Adults 1 Child. Then went to check out for a San Francisco Grand Tour and Alcatraz Tour for the three of us. Filled out all of the pertinent blocks of info including passport info, ie; Passport Numbers, DOB for all parties all credit card info and on then it failed to take it just says “Book Now” at the bottom bar. Scrolled up and down to check and ensure that all info was correct and filled out it was. Hours of checking, clicking and patience and to no avail I have not one thing booked for my trip.
Starting to rethink this InterContinental Ambassador and points program. IHG has really got to step it’s game up.
App is great and so are the loyalty points
I always use the app to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to the app, but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using this app. Plus as part of the rewards program you can build up points for a free or discounted rate.
The app will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use the app then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook.
Holiday Inn Express and Staybridge are our go to.. and this app makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay.
- Six Continents Hotels, Inc
- 257.6 MB
Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2001-2019 InterContinental Hotels Group (IHG). All Rights Reserved. IHG Proprietary Information.
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