Invitation Homes Maintenance 4+

Maintenance need

Had a serious drain problem and called the maintenance line for assistance. Response was quick, plumber was dispatched. The plumbing company found the problem was too serious to deal with in one visit and said they had to communicate with Invitation homes. The plumbing company was slow in their communication, so I contacted Jose the maintenance Mgr. He moved on it immediately and, after 2 more visits by plumbers that he personally contacted and insured their timely dispatch, the problem was solved. Jose was highly concerned and involved in the situation, courteous, professional, and knowledgeable. I truly appreciate all he did for us.

Review of my rental property

Invitation homes has a lot of homes in their inventory that are nice but the repairs that have been made to the home that I am renting prior to moving we’re done incorrectly. This home has had many problems with water, leaks, countertops, showers, drain lines dishwasher garbage disposals currently in the master room is not being used because it is leaking between the base and the panels getting through the sheet rock behind the wall and into the floor leaking through the subfloor down to the first floor, showing discoloration in the sheet rock in the kitchen and multiple areas. This was a repair that was done prior to me moving in that was done. Incorrectly invitation does not like to repair their homes properly and split work orders up so that the work is divided between multiple third-party vendors and never in order or sequence according to the repair invitations homes will stick you with fines and fees, but will not do the most to maintain their homes invitations, homes will spend large amounts of time to complete repairs. While leaving my home in, disarray and unable to use multiple rooms In my home while charging me for rent, I have several work orders open with not one of them completed. I have not been able to use my main bathroom for over a month and now the kitchen is going to be us due to the water leak and damage that is being caused by the kitchen sink faucet dishwasher.

Useless App

I haven’t even been able to use the app ever since it randomly logged me out (why??) and when I tried to log back in it says “we don’t have an account that matches that email” which is so funny because I have literally used the app previously and the booking confirmations are all sent - guess where - to the email address that allegedly does not have an account. That’s an issue on your end, not mine. But I’m so happy to have a reason to not use the app anymore because back when I was logged in, it was a nightmare! There’s no categories listed that make sense for my issues, so I called the support number and asked their advice. I followed their instructions and then when the maintenance worker showed up he yelled at me for not filling out my requests properly - even though I did it exactly as the support agent told me to! Not worth the hassle, it would be SO MUCH easier and faster to just explain the issue to a real human and skip the app entirely. That way the maintenance worker shows up prepared and there’s less back and forth and rescheduling. If I could I would take off another star.

Developer Response ,

Hello,
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at ihmobile@smsassist.com. Thank you.