SRP Power

Name: SRP Power
Rating: 1.8 (292 reviews)
Author: SRP

Business

Only for iPhone

Free · Designed for iPhone

292 Ratings
Ages

4+
Years
Category

Business
Developer

SRP
Language

EN
+ 1 More
Size

47.2
MB

iPhone

The SRP Power mobile app for residential customers is a friendlier and faster way to pay your bill and manage your account. Whether you’re at home or on the go, accessing your SRP account is as easy as reaching into your pocket. Key Features: Daily Cost and Usage: See a snapshot of your energy costs and usage by the hour, day or month. If you’re enrolled in a Time-of-Day plan, you can even see how much energy you’ve used during on-peak and off-peak hours to optimize your savings. Payments: View your balance and make payments quickly and securely from anywhere. Save payment information and even schedule future payments. If you’d like to make an in-person cash payment, you can access your digital cash payment card through the app. Report and View Outages: When your power goes out, report it quickly and get estimated restoration times. You can also use the interactive outage map to see areas out of power along with the cause and number of customers affected. Stay informed: Get push notifications that let you know about updates to your bill or payments, or power outages in your area. Use your SRP My Account login to access the SRP Power app. Not signed up for My Account? No worries. You can register using your SRP account. Note: Depending on your price plan, some features may not be available with this release.

Ratings & Reviews

1.8

out of 5

292 Ratings

this app is dumb
Sep 2

tophanic
why does it not let you turn off surepay. and why does it not let you see ANY details at all when it does charge you. i needed to turn off surepay so that it would charge a different card, wont let me turn off surepay, wont let me change the surepay card, wont let me do any of that. it also won't let me see what card it charged when it does charge the monthly payment. so so dumb. it is not that hard to just include extra details or give some kind of way for me to make payment changes or SOMETHING, come on.
this app is dumb
Sep 2

tophanic

why does it not let you turn off surepay. and why does it not let you see ANY details at all when it does charge you. i needed to turn off surepay so that it would charge a different card, wont let me turn off surepay, wont let me change the surepay card, wont let me do any of that. it also won't let me see what card it charged when it does charge the monthly payment. so so dumb. it is not that hard to just include extra details or give some kind of way for me to make payment changes or SOMETHING, come on.
This is some BS
07/17/2019

baldiwns
It doesn’t notify me when I am low on power or am going to shut off. It used to let me know I didn’t have enough power for that day but now it won’t tell me so I constantly have to guess where my power is at. I hate hate hate this app because half the time it won’t even let me log in!! I love being able to purchase power right from my phone, don’t get me wrong, but if my power goes out and I can’t log in, what’s the point of using it?? The power went out this morning no warning or notifications, and then I tried to log into the app and online, it just said sorry something went wrong call this number, so I did and the call wouldn’t even go through. “User busy”. I even tried uninstalling and reinstalling, nothing. And I restarted my phone, connected/disconnected WiFi. Something is seriously wrong with this app. This is some serious BS. I need to be able to log in to my own account especially when I need to purchase power!!
This is some BS
07/17/2019

baldiwns

It doesn’t notify me when I am low on power or am going to shut off. It used to let me know I didn’t have enough power for that day but now it won’t tell me so I constantly have to guess where my power is at. I hate hate hate this app because half the time it won’t even let me log in!! I love being able to purchase power right from my phone, don’t get me wrong, but if my power goes out and I can’t log in, what’s the point of using it?? The power went out this morning no warning or notifications, and then I tried to log into the app and online, it just said sorry something went wrong call this number, so I did and the call wouldn’t even go through. “User busy”. I even tried uninstalling and reinstalling, nothing. And I restarted my phone, connected/disconnected WiFi. Something is seriously wrong with this app. This is some serious BS. I need to be able to log in to my own account especially when I need to purchase power!!
Need usage data on budget billing? Sorry, not for you.
05/06/2019

RJ21212
I used to use the SRP app to check my energy usage periodically - after I signed up for Budget Billing, I wasn't able to. If you can't see your usage and are on Budget Billing - that's what's happening. I know this because I just switched from budget billing to standard and can now see usage on the app again. Ask SRP why, because in all of my contact with them, they don't have an answer. Whether you are budget billing or standard, you should be able to see at LEAST your usage. After all, usage is kind of the basis of SRP'S product, regardless of billing preference...
Need usage data on budget billing? Sorry, not for you.
05/06/2019

RJ21212

I used to use the SRP app to check my energy usage periodically - after I signed up for Budget Billing, I wasn't able to. If you can't see your usage and are on Budget Billing - that's what's happening. I know this because I just switched from budget billing to standard and can now see usage on the app again. Ask SRP why, because in all of my contact with them, they don't have an answer. Whether you are budget billing or standard, you should be able to see at LEAST your usage. After all, usage is kind of the basis of SRP'S product, regardless of billing preference...
App not accurate
06/25/2023

bee.keeper32
SRP has a user-friendly app however, I do not feel it is accurate. There has been numerous times where I’m not home and the usage is too high. Additionally, there has been numerous times where I set my air conditioning setting lower than normal because I need a break from the heat, and the following day, the app tells me I didn’t use as much electricity as the day before. My feeling is that if you’re going to have an app to help the users know how much electricity they’re using it needs to be more accurate.

Developer Response
Thank you for this feedback, we have escalated the issue to our app team.
App not accurate
06/25/2023

bee.keeper32

SRP has a user-friendly app however, I do not feel it is accurate. There has been numerous times where I’m not home and the usage is too high. Additionally, there has been numerous times where I set my air conditioning setting lower than normal because I need a break from the heat, and the following day, the app tells me I didn’t use as much electricity as the day before. My feeling is that if you’re going to have an app to help the users know how much electricity they’re using it needs to be more accurate.
Developer Response 08/09/2023
Thank you for this feedback, we have escalated the issue to our app team.