Jewel-Osco Deals & Delivery 17+

Anytime I go to Jewel I have a great experience except for one thing I have noticed that they are not opening as many lanes as they could probably short staff but I do not like using the self check out up in front there’s not enough room in the area for all the people that are trying to check out and I don’t want to really get that close to them or anybody in general due to germs I am not a germ a phobic but when you have kids sneezing and coughing I’d rather not be there or screaming and crying I’ll be there and I know everybody has their own issues and stuff like that and kids may be out sick and they’re just picking up food for them because they are sick or medication I get it IHave kids and sometimes you just have to bring them with you but other people can do things is to give them some space and may be going to lanes that there are cashiers if they would open the lane instead of getting 15 deep in two lanes have a great day

I ordered from jewel two times. Both times they charged me for items I did not receive. The second time is the reason I will never use this service again!! I don’t even know where to start. First, when the delivery man dropped off my items yesterday, August 6th, I noticed the bill was $30 higher than what I paid for the night before. Then they forgot the 2 packages of boneless chicken breast along with 1 carton of milk, but they still charged me for those items! So then I called costumer service.....I waited 35 mins before I had to hang up to get my daughter from school. Then I had to call back, I waited another 40 mins to speak to someone!!!!!! Come to find out the reason my bill was $30 higher is because they over charged me on the meats I purchased. Then the lady proceeds to fix the rest of the bill and sets up for my chicken and milk to be delivered the very next morning (Aug. 7th) between 8am and 9am. Guess what!?!? It is 9:45am no groceries and I have been waiting to speak to their costumer service for 35 mins already!!!!!! Mad and frustrated is an understatement at this point! I did screen shot all three phone calls to show their costumer service number and how long I was on the phone waiting to speak to someone. I wish I could post it!

This app was just about perfect before their latest upgrade. Not only can’t you see the actual brochures on their app (like you used to be able to), but you can’t even pick which one you want to look at. I don’t want to scroll thru lists and lists of products of every single item in the brochure. It was so much easier to see the actual brochure, and tap the picture of what I want to add to my grocery list. And if I didn’t want to do that, each page had a scroll down list of the items only from that page.
AND, when I go to their website on my computer, thankfully you can still see the actual sales brochure (like you get in the mail) AND pick which brochure you want to look at. (3 day sale, this week’s sales and next week’s sales the day before it goes into effect) HOWEVER, when the grocery list syncs to my phone, just the name of the item shows up (on my phone). Not the picture or the price!!!! What good is that??? (Yes, I’ve uninstalled and reinstalled numerous times).
To recap:
If I want to see the pics & prices on my phone grocery list, There is no brochure to look at on my phone, just scroll thru lists and lists of items.
If I want to see the actual brochureS and pick from the pics I have to go on my computer; then I get a brief desc, no pic, no prices on my grocery list on my phone.
Come on guys, get your act together. Go back to the 5 Star way it was.