iPhone Screenshots


The JPay App lets you send money and email to inmates from your iOS device.

Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.

-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options

*Available in select facilities

What’s New

Version 2101

- Low stamp balance reminders -this feature is shown but is not yet operational. Full functionality will be completed in a future release

- Support for iOS OS 14

- Notification improvements

Ratings and Reviews

2.3 out of 5
8.3K Ratings

8.3K Ratings

Olygirl81 ,

Bugs and fees

I’m grateful to be able to stay in touch with my loved one who is incarcerated. However- I’ve spent more money through JPay buying stamps and paying $8 fees to send my loved one $50. Pictures use 2 stamps, 30 second video chats use 4, and if you attach pictures to a letter- more stamps to send an attachment in the same email and you can’t attach more than one picture per email. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one. So we were out 10 stamps after I just spent $25. I called customer service and they told me my loved one had to put in a work order ticket and that was back in June. Issue is still not resolved. I’m trying to log in today and the app is crashing and doesn’t remember my log in credentials. They don’t tell you when there are bugs. They want too much info and all JPay is, is a money making scheme. It’s convenient if you want to communicate quickly but I would just recommend sending letters through the mail. I can’t even log in right now and I’ve closed the app and opened it again, turned my phone off and back on. I guess I’ll have to uninstall the app and reinstall it but who wants to have to do that all the time?? Fix your app!!

Jpay User 2 ,

App needs work

I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive. They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left. I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you. I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. Right now there are only 2 photo format types that the site/app accepts and if you don’t know how to convert a picture type then you are out of luck. The fees to send money are RIDICULOUS! I paid $8.00 just to send $50. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler. You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues. Honestly I probably will be deleting the app sooner than later.

Imperfectly Perfect ,

Missing Emails and Pictures never received

This app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture. The first time it happened I resent the email. The email and pictures cost a stamp each and so I used 2-4 stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones. The app is outdated. Doesn’t have a modern feel, I would like the look to be better and more inviting and not like a 3 grader created it. (No offense) The technical issues with the servers crashing should be dealt with in a timely manner and all stamps and emails affected during that crash should be reimbursed to the accounts. When there is a serve crash or overload an courtesy email would be nice so we won’t be wondering what is going on with emails not being received. I do appreciate the availability of this app and convenience of it but it could be a better more integrated app. I hope the developers can adjust, improve and fix those issues quickly. Sincerely a concerned patron and customer.

Developer Response ,

Hello - Please email support@jpay.com or call 800-574-5729 to speak with a customer service representative regarding your concerns.

App Privacy

The developer, JPay Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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