The JPay App lets you send money and email to inmates from your iOS device.
Your favorite JPay services – money transfer and email to prisons – now on the go! JPay Mobile email allows you to send photo attachments* and email multiple recipients. With the updated Send Money service, you can quickly transfer funds to inmate trust accounts with your credit or debit card. You can even manage your JPay account.
-Send money with your credit/debit card*
-Write and receive emails*
-Attach and send photos*
-Send emails to multiple recipients*
-Add/edit payment options
*Available in select facilities
- iPhone users will need to update the JPay app to the newest version, 19.8. If you do not update the app it will not work properly. So please make sure you visit the app store and download the latest version.
Ratings and Reviews
Used to be a nice app...
I have used this app for many YEARS and it was a convenient way to communicate with my daughter’s father. The messages were received quickly and I could get an almost an instant response most times (if he was on) or at least the same day/within a couple hours (depending on when he checked his messages). There were delays, at times, in either me receiving or him receiving emails, but it was rare. NOW IT IS HORRIBLE!! The last few months and whatever updates were made, it is just bad. Now there is a delay in messages sent and received all the time, sometimes it takes days. I no longer get notifications or emails that I have messages. The only way I know there is an email is to go into the app. I forget to even check the app because I was so used to getting notifications. When I remember to check the app, there are 2-3 emails sometimes and I never got a notification or email that I had messages. I have deleted the app a few times and reinstalled it to see if that helps...no changes. I have contacted support a few times and nothing has been resolved.
I am giving the app a 3 star only because I am unsure at this time. I downloaded the app so I am able to email back and forth with very close family friend. Also my oldest son was talking about JPay today, that he needed to get it all taken care of to also have communication with our friend. So I downloaded the app to give my son a heads up and what he would need to do. After downloading, I decided to read all of the reviews. Out of maybe 25 that I read, which were most recent, I only seen 2 maybe that gave a 4 or 5 star saying only a couple words about the app. All of the others are very disappointing to read. So now I don't know if I actually want to go thru all of the trouble. And am going to let my son know not to bother right now. This was supposed to be this amazing new technology way of communicating with our loved ones and helping with money in a much easier and quicker way. And what is really sad is that our loved ones, reguardless of their reason being there do not have much to look forward to. Day after day is the exact same routine most of the time. What they can look forward to is contact with family and friends. So for now, sadly, I will not open the app and add a profile.
Developer Response ,
Hello - Thank you for your feedback. We know how important it is to stay connected with your loved ones. If you would ever like to move forward in creating a JPay account to keep in touch, we can assist you - simply contact firstname.lastname@example.org or call 800-574-5729 to speak with a customer service representative.
I am really very unhappy with this application, I uninstalled it more than 3 times and reinstalled and still it asks me to update the app because it is not working well, and when I enter my App Store it does not ask me for an update, now that I do it now that for me it is urgent to use this application
The worst application I have seen in my whole life and I still use it for my brother but it is very unpleasant to be spending money on an application that steals your money messages arrive when they feel like it sometimes they do not arrive and still charge them Right now the application demands that I have to update for the new version and my phone is an iPhone XR and is not giving me the option to update now I ask the developer of this application How the heck will I be able to update the application then
It is a painful application, one uses it because you need to communicate with the family member, 10 messages arrive 4 so repeat the same words you call them and the operators do not know what explanation to give you, in my case I have been trying to talk with the user for a month supervisor, the man seems to not like his job very much because if he is not in a meeting, he had to leave, it seems to me a robbery and a huge disrespect
Developer Response ,
Hello - Please email email@example.com or call 800-574-5729 to speak with a customer service representative regarding your concern.
With Family Sharing set up, up to six family members can use this app.