Access Corrections 4+

I made a deposit a few weeks ago and it went through without a problem today I made a deposit and it shows an error but it took the money out of my bank account I try to do a chat and it’s taking a long time for a response so I’m trying to figure out where is my money how can I go about retrieving it or did it go to my grandson‘s account this is very inconvenient and I’m not understanding it I guess I’ll just take my chances and Mail have my money order from now on

This is now the second time that I have had issues. This time I was left without a dollar to my name because AccessCorrections authorized the deposit immediately & that in turn pulled the funds from my bank. While my bank was happily giving my money to AccessCorrections they canceled it & didn’t let it go through for NO REASON. I was told that my completely updated app might not be the newest version. They have no money received on their end so they cannot stop it, the bank has it pending & can keep it pending for 10 days. With the amount that is charged to send a simple $20… an extra $8 almost & they literally can just take our money as they please, cancel deposits that clearly were approved & choose when to give your money back. That is lack of having a support staff and technical crew. Hire a group of trained professionals, update to the times we are in a little more, do your job that our money is paying you for and you toy with so that the loved ones you speak so highly of wanting to help can actually receive their funds when they should and not have the nonsense of no one knowing what to do so pointing at the other to fix it.

This is app is horrible I have been using it since the day it came out and now all of a sudden you can’t add funds to your inmates accounts. I’ve used cards with tens of thousands of dollars on them,credit cards with plenty of money one time I used 6 different cards all with more then the tiny 60$ I was trying to put on and every time it’s a error message. I’m sick of it. And sometimes it will even put your money on hold until it gets refunded do y’all not understand not every one has enough money to have their money on hold!!! They could be using some of the little bit they have left to help their loved one and you guys take it and take days to give it back. Now inmates are going weeks without canteen because people don’t know you can call and do it. You need to put out an email or a warning at the top of the page saying your app isn’t working correctly right now and not to add funds over the app. Hope the people that are doing this never go to prison or have a love one go and have to deal with what they are doing to us.