Know Your VW offers easy to use information about Volkswagen models. Here you can access tutorial videos on features, view a virtual tour of the interior, view your vehicles Quick Start Guide, and chat with a Volkswagen representative.
- New look and feel
- Additional 2019 models have been added to vehicle line up.
- Users can now access the app on any device with a browser (http://knowyourvw.com/)
Ratings and Reviews
Good videos, but don’t apply to all levels of the car
The videos are good and very descriptive, but when I go to my car to try to follow directions, I find that my car has different features. I must have a lower end of the car and much of what they described on these videos does not exist in my car. They should have an option of choosing which level you have also
The idea is great, but the app is useless
Having an interactive digital owner’s manual is a great idea.
Sadly this app gets everything wrong. The app asks your vin, but seems to only use that as a security check to make sure you’re entitled to view the copyrighted manual. It doesn’t make a tailored experience to show you the specific features of your vehicle’s trim.
The app also seems to need your vin every time you use it. It doesn’t remember your car.
Any time an app needs you to log in with more than touchID on a regular basis that’s a complete failure to begin with. Not remembering your car is the same as other apps not remembering your user Id.
Also there aren’t many videos - it’s like they abandoned the effort after launching.
It’s a great idea VW. Please invest in this app and make it flawless and useful. It’ll probably pay for itself in your CSR’s time alone.
One feature missing
I just got my VW recently. I was looking at some videos- which are super helpful because there is so much technology packed in my new Tiguan. One huge request and gripe, unless I’m missing it. There’s no way to “favorite” a video to come back to it later for quick access.
Seems like something that should be there. A minor detail but a big UI omission.
With Family Sharing set up, up to six family members can use this app.