Logistimatics 4+

Only minor issues so far

I purchased the wired unit and hardwired to my vehicle. The issue I had was the quick connect. The dongle was wired properly to constant power and ground when plugged in worked fine for about a day. Then stop reporting. I removed the dongle eliminating the quick connect and wire the unit directly to power and ground. Problem solved. There must have been an issue with the wires in the connector itself. It’s been working great for about three weeks.

Horrible!

New update is horrible! It set my account in Cuba, changed my phone number, and erased everything. I’m unable to change anything or update my account to the correct information. I am also unable to use my tracking device because when I am on the app it just bounces all around to different locations instead of showing where the actual tracker is located in real-time. I have 5 months left of my subscription and am beyond furious because of the money I spent on this device and subscription. Edit10/8: the new update is still horrible! Just go back to the other old version. Not sure how this new update even got approved to be released because it’s absolutely horrible. I do not want to see multiple days of tracking unless I choose to. When trying to create a report for one day the time stamps of where the tracker has been are not correct and doesn’t show the full route traveled. The dashboard is cluttered and unappealing. Customer service is a joke at answering questions I asked via emails. And my account is still set for Cuba time… even on the actual website not just the app and I am unable to change it.

Developer Response ,

Hi there 👋

We're sorry that you're experiencing issues with the iOS application. Although Cuba might be a great place to catch some warm weather, it sounds like it's certainly not where your device is located. Please know that although the application may not show the correct location, our backend collects all of your data, and none will be lost when the application is fixed. You will be able to see all current and historical locations when the new build comes out. We understand that having our app not update the correct locations is unacceptable at any time. We want you to know we are aware of the issues, and we're doing everything in our power as a team to update the app soon with the proper fix. We're very thankful for your patience as we improve and promise we'll be better in the future.

For up-to-the-minute updates on the new release or any other issues, please feel free to follow our status page: https://logistimaticsstatus.statuspage.io/

Broken iOS app

I just want to add to the few other people who mentioned the latest update completely broke the iOS app. I have contacted tech support directly to mention all of the issues I’m experiencing, they replied very promptly but only to mention that what I reported had been fixed and that I could try to delete the app and reload it. That was a complete waste of time as I was already running the latest versions and none of the issues I reports were fixed. I replied exactly the same to the tech support answer, but haven’t heard back from them yet. That was about 1 week ago. In the meantime, the new app is close to being USELESS. Can only get proper info if using the website version.
As another reviewer already mentioned, if it’s going to take you that long to fix things, just revert back to the previous version, which was working. Otherwise be ready to start getting more complaints and request for refunds.
Been using the app and trackers for over 2 years.