Long John Silver's 4+

Horrible

Got it all ordered and payed and then the app turned off. Clicked on app and it showed the sailor and shut off. Reboot my phone and back into app and it turned off again as described. Then deleted app and installed and logged back I. And shows no past orders or if anything is ready. Got to store and payment did go through. What a pain

Developer Response ,

I apologize for the issues you encountered with our app, especially after placing and paying for your order.

I understand how frustrating it must have been to deal with the app crashing and not showing your past orders, even after reinstalling it. I’m glad to hear that your payment did go through, but I regret the inconvenience it caused you. Thank you for your patience and for bringing this to our attention.

Unusable

It’s completely absurd that in the year 2024 a corporation cannot hire someone to design an app that has at least basic functionality. When trying to place an order, I accidentally added a second item I only wanted one of but the app would not allow me to delete that extra item. In fact, every time I hit the “subtract” button it just added another item. So I closed the app & restarted it, then added my items again and placed the order, though the app never gave me any explicit confirmation that the order had been placed. When I tried to look at the orders tab to see if it had gone through, it was completely blank. When I tried to check the website, it showed multiple orders, including the one I never placed containing half a dozen sides of hush puppies from the app adding them every time I tried to delete them. By the way, I accidentally added a second side of hush puppies while trying to add more than one packet of tartar sauce because I can only add one at a time. Anyway, I finally had to pull up the app for my credit card to confirm the order had gone through. Obviously a non-functional app is hardly life altering, but why did you even bother to offer it and ordering via the web if you don’t even care to make those options functional?

Developer Response ,

Thank you for taking the time to provide such detailed feedback. I sincerely apologize for the frustrating experience you had with our app and website.

We understand how important it is for our app to function smoothly and intuitively, and I regret that we fell short of your expectations. The issues you described with adding and removing items, as well as the lack of order confirmation and the confusion with multiple orders, are not acceptable.

We are actively working on resolving these issues to ensure that our app provides a seamless ordering experience. Your feedback is invaluable in helping us identify areas that need improvement.

VERYHORRIBLE

On June 6, 2024 we set out for a 15-minute drive to our Long John Silvers for the first time since March 2021 when the COVID pandemic kept us at home. We installed the LJS App on our new cellphone, drove to the nearest LJS store, parked and then placed our food order, got it paid for on the App, then the App went dead and disappeared entirely. After several minutes of total frustration. I went into the LJS store only to see all of the store sitting booths filled with people who were using their cellphones. Because my credit card sent me a text message alert that our LJS food had been paid for we figured that we needed to stay and talk to a LJS Employee. Because the store was full of other people that was next to impossible. Finally after waiting forever I was able to discuss my order problem with a LJS Employee who finally was able to locate my food order. We sat in the store for an hour waiting for our food. Totally Ridiculous to say the least. NEVER EVER RETURN TO THAT STORE.