Lovesac StealthTech 4+

When it works it’s cool, but the company has some work to do

Troubleshooting the app takes you to the website where they are still trying to “sell” which is annoying. Pop ups, surveys and promotions — I’m already in a frustrated position trying to get something to
work. Their troubleshooting guides need a big overhaul — their FAQs are not helpful. There’s promise for this company but I don’t think they can get out of their own way to really focus on existing customers and not mix their experience with those they are still wooing.

Developer Response ,

Thank you for the candid feedback. Lovesac is committed to our customer's satisfaction, and we'd love to work with you to fix your system.

Over the past six months, our StealthTech engineering team has been highly focused on re-creating, diagnosing, and correcting the iPhone/Bluetooth connection issues.

We will soon implement and announce a software update for the StealthTech center channel that corrects this connection issue and adds some requested features.

Ahead of this public release, if you want to update your system now, please contact our dedicated support team at STSupport@Lovesac.com for more information. Our StealthTech Engineering team is dedicated to getting your system updated and running smoothly.

Great concept poor execution and no support

We have had our system for over a year and a half and it’s amazing when it works. Problem is love sac is not a software company and has not decided to become one. The last update was May 2023 and they still don’t have the iPhone blue tooth connectivity issue resolved. Now I am having blue tooth connectivity issues with my center channel and sub and the only option is to uninstall the system and start from scratch again. Man I wish they could make this work, it’s such a great idea, but it has taken our sactional, which we loved and spoke about constantly, and left us only speaking about the negative experience with the stealth tech. If you have a sactional and an iPhone save your money, love your sactional and don’t ruin it with stealth tech.

App hasn’t worked in 5 months

The only way I can use Stealthtech is connecting the Bluetooth to my firecube. I’ve paired the app a few times before but it doesn’t stay connected. Once it disconnects, you most likely won’t get it to connect again.

The only plus side is being able to use the physical LoveSac remote once connected to the FireTV. However, nothing about that has anything to do with the app...because the app doesn’t work.

You cant customize the speakers & you’ll have to accept the default settings. The first software update didn’t resolve the issue. If anything, it’s worse now because the app can’t detect my stealthtech at all anymore. Therefore making the app useless. If there was another software update since, I wouldn’t know because the app needs to connect to function.

Developer Response ,

Thank you for the candid feedback. Lovesac is committed to our customer's satisfaction, and we'd love to work with you to fix your system.

Over the past six months, our StealthTech engineering team has been highly focused on re-creating, diagnosing, and correcting the iPhone/Bluetooth connection issues.

We will soon implement and announce a software update for the StealthTech center channel that corrects this connection issue and adds some requested features.

Ahead of this public release, if you want to update your system now, please contact our dedicated support team at STSupport@Lovesac.com for more information. Our StealthTech Engineering team is dedicated to getting your system updated and running smoothly.