Lowe's Home Improvement 4+

I would like to take the time to think all the employees at Siloam Springs Lowe’s 3499 Highway 412 just a small short story on the service that I received from the employees at this Lowe’s last year. I went in to look at Christmas decorations found a Christmas tree on display that I liked ….found a employee to help me with this item( the gentlemen helped me look for the item……told me they must be out then he went above and beyond to ask someone in their department with a little more authority if they could sell me the display and yes,” it happened!! I walked out of the store one happy customer.!(Great customer service.) so that being said,” I went in a few weeks ago to look at the Halloween decorations found a spider on display and again, I found an employee to help me find the item I wanted, but again Lowe’s was out!! so I ask if I could buy the display (long story short) I walked out with the display and one happy customer again! Thank you to all the wonderful employees at Lowe’s for making my shopping one happy adventure!!

I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.

I purchased top s soil garden dirt and mulch online. I tried since yesterday and it would not let me place the order to be delivered. I live probably less than 1 mile right down Outer Drive. It would not let me place the order to be delivered. It kept saying I had to pick up and it would say in black letters something wrong with the system. Try again later this is since yesterday, I tried for two days and I tried it again didn’t work. I called and said reboot the system and they couldn’t help me so I got and started all over again. When it came to my order, it said I had to pick it up. I am 71 years old. I cannot pick up that stuff. That’s why I had it ordered to my house. I already went to your store. I already tried to pick it up. I have to go there and to pick up my stuff. I talked to a manager and he said to order it again he would cancel the order. if you cancel the order and it still won’t let me order to have the stuff delivered.
So now I have to pick it up in shifts and I still don’t have any help getting it out of my car. I’ve had incidences in the past with this company and I love Lowell’s . I have a credit card. I have excellent credit. this is ridiculous. I’m a loyal customer of yours. I could go to Home Depot. I could go to Menards, but I go there and I have a credit card there and I can’t get any help I’m so sad and disgusted that I got bad service AGAIN.