Description

Access more with the Marriott Bonvoy™ app.

The Marriott Bonvoy App makes good travel easy, with features that let you unlock your stay at more than 7,000 hotels worldwide. Wherever you go, the app is with you, giving you easy access to everything you need for your trip. Download the app today to experience the incredible benefits of Marriott Bonvoy.

Search hotels and book, or look up a reservation, all from your phone. Get our lowest rate when you book directly with Marriott. Not a Marriott Bonvoy member? Join through the app to earn and redeem points for your stays, and to take advantage of Marriott Bonvoy’s extended list of features.

Check in from anywhere with Mobile Check-in. Let us know when you’re arriving, and you’ll receive a notification when your room is ready.

With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card. Use it to open your room, parking garage, fitness center, lounge, and pool.

Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go.

Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste.

Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return.

Manage your account easily on the app. Check your point balance, view your stay history, folio, and more.

The Marriott Bonvoy App lets you unlock your stay at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.

What’s New

Version 9.12.1

- Bug fixes and improvements

Thank you for traveling with us! Let us know what you think of us and rate us in the App Store.

Ratings and Reviews

4.9 out of 5
475.2K Ratings

475.2K Ratings

la vida vira ,

Just updated, could be better

First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week.

I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app.

I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.

Bimini bill ,

Poor Design and Functionality, MARRIOTT PLEASE LISTEN

This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS!
Platinum Elite Member (Xxxxxx559)

Mikey1492 ,

Good But Needs Improving

The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.

Information

Seller
Marriott International
Size
116.6 MB
Category
Travel
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Age Rating
Rated 4+
Copyright
© 2019 MARRIOTT INTERNATIONAL, INC.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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