Masterbuilt 4+

Love the grill and how easy it is to cook with minimal effort while using the meat temperature probes (up to 4). I recently had an idea for the app alerts after my son basted my turkey while I went inside for a moment, he accidentally put so much butter on it it fell onto the box (325F), it flashed while I was still away and fire charred the bird. Wondering if there was a way the app could recognize when the set temp is lower vs actual temperature rising higher than the set temperature then triggering an alert. Hope your able to make that improvement on the app. Other than that I can’t stress how much I love cooking on my grill and all the complements I get on how good the food flavors are when they come off the grill BTW I also use a combo of charcoal, lump and real wood for excellent flavoring.

Thank you so much for the smoking review, we hope the experience continues to get even better as we release new versions

The smoker is awesome! I just love it! As a previous stick burner guy (and still kinda am), the smoker hits all the points. Loved that it is charcoal based and can use real wood vs pellets. Just ain’t the same with pellets. I’ve had no connection issues with the app. But I wish when selecting temps for the probes, if I choose custom, I want to input an exact temp, not increments of 5 degrees. Let us set a temp in increments of 1 degree. I’d give the app 5 stars if I could do that. Update: after latest update, probe temp fluctuate a lot. Moved around within 5 degrees. That’s a lot. Didn’t do that before the last update, which I’m assuming came with a firmware update for the grill. Please fix this. Update: newest release now app is broken. Real time readout of the grill temp doesn’t move and the protein selection isn’t visible for setting up probe temps.

New update: Masterbuilt has still not fixed the app. I’ve put a support ticket in with them and they apparently think listening to customers is optional. I got a pretty bulk response that they will send my info to their app support team. Yet, here we are still without a working app. App is per much useless in its current state.

Thank you for taking the time to leave some feedback, we are working hard to make the app a better experience. Check back for future updates and if you need anything additional reach out to customersupport@masterbuilt.com

The app is fairly basic. I like the idea of the new graph and history chart. But it has never really worked out well for me. I don’t have all the other connectivity problems that other people mention, and for the most part, the app works well. But it is fairly basic. For example it has recipes but no way to search them. Why would you add functionality like that with only filters and no search? Another example, when I leave the app to get support, it just dumps me at the Masterbuilt website with no direct links to support topics related to the model of smoker I have. And more bizarrely there is no easy way to search for accessories and replacement parts. The Masterbuilt website has always been a bit disappointing, and this app continues that tradition. On the bright side, when I reach out to customer support directly I tend to get help, but the self-service options are plainly lacking.

Can you please reach out to customersupport@masterbuilt.com, we are trying to keep feedback and reviews for our app related to the app and its experience?