McAfee Security: Privacy & VPN 4+

This is a great app to have, since I am always on the internet, and using my Bluetooth headphones for study. The only issue I have is that this app can stop protecting at any given time of the day. If I have safe web and WiFi protection on, they should stay on. I shouldn't have to go back into the app to check and see if both are green. It has become a bit daunting to keep having to go back and check and see if my app is still
Protecting me when I had already checked the boxes to do so. This app can throw itself out of protecting you, leaving you unprotected for a period of time until you go back and check. I think you need to fix that bug. If we click on each feature to protect us, it should stay that way all day, unless we go in and uncheck it ourselves.
Yesterday I had my Bluetooth, and I had all the protection on, and when I went back to check my Bluetooth, someone had come onto my Bluetooth as another device, trying to get access. That is not supposed to happen if I'm protected. When I went back
To the app, which was protecting me prior, it had shut my protection off. Please fix this bug. Other than that complaint it's a good app, but it needs fine tuning. Thank you

Hi. We are sorry for any trouble you've had with the app. Kindly make sure the VPN profile is turned ON for McAfee App (Open the phone settings > go to General > select Profile > and turn on McAfee Security). If you still notice the same behavior, contact our support team at service.mcafee.com/contact. We will work together to figure out the problem. Thanks!

UPDATE:

The developers response is completely outdated and inconsistent with an Apple 13, running on iOS 16. In addition, the send log function from within the app is useless as it always comes back as undeliverable.

The app crashes all the time and log me off. When attempting to log back in, it shows that there is no internet connection. Never mind I am on cellular service, the app is set to work on cell service data, and it is the very ONLY app not connecting to the internet over cell service. I have pictures! The VPN has to be constantly watched like a hawk to ensure is actually turned ON even when it set to be ON. In numerous occasions, I noticed the VPN is OFF when it was set to be ON. When the VPN is ON, it makes the internet experience an slow and sometimes impossible to browse. Most of the times, the webpages would not come up at all. Another annoying and really inconvenient issue is that the VPN would not work when trying to connect to the internet with my iPad using my iPhone hotspot. It simply would not let my iPad connect to my iPhone hotspot. The app should make the security features easier to work. They should work the VPN issues and get rid of Safe Browsing! This app needs serious work. Frankly, I am about to go back to Norton. I never, ever had any issues with Norton. The one time I am giving McAfee a try, it is disappointing me to n-th degree.

We are sorry for the inconvenience. We recommend reaching out to our support team. They will be able to help and escalate your concern as appropriate. You can find the regional contact info at mcafee.com/support/contact. Thanks!

I paid in advance an entire year last May 2021. Then due to a recent upgrade I cannot use anymore. The upgrade says I only have 250mps I can use each month, but doesn’t start at zero for next month and blocks use. I cannot get a hold of anyone in customer service as line is always busy. My subscription shows on my phone, but there is no reference number, I am unable to use either site now. I want a refund for the 6 months I haven’t been able to use. In my subscriptions, states I can cancel and upgrade early and they will provide a refund, not sure if I can trust them as unable to verify this. This is also known as bait and switch, a tactic that is illegal to use. I am frustrated that businesses think they can trick people like this
They send me a reply and as I stated “bait and switch”, only will give me a refund when I sign up again for a full year. They then will give me a refund where the time frame overlaps which is not allowing me to cancel my current subscription without continuing again. The service has not worked for almost 2 months now, I don’t want to commit to another year. I want a refund back 2 months to the end of my existing subscription. You still cannot reach anyone in their customer service department. This is exactly what Comcast / Xfinity did also.
PLEASE REFUND AND CANCEL MY SUBSCRIPTION!

We apologize for any difficulty reaching support. Please follow the instructions in this article to contact our chat/phone support team, https://service.mcafee.com/?page=shell&shell=article-view&articleId=TS102134. Thanks.