Meet Fresh US 4+

Adding missed points receipt not workimg

It’s good seeing store owning the problem of creating an app that helps offset and make ordering easier for the customer, but the self ordering system is way lackluster in features and the login doesn’t seem to work (at least when I tried at the Self Serve KIOSK)

Here are recommendation that I think will make the app and the whole self serve produce and much better experience.

1. On the KIOSK side, have the ability to change detail of an item. E.g. not just hot and hot but more detailed like less ice, no ice, and the sweetness level for drinks.

Otherwise what is the point of self serve if I can’t get how I want it?

2. Allow ways to add points to an account if a user forgets to login for the transaction. It makes very few sense that the only way to acculturate point is through order IN PERSON with the app loaded with money.

At least have a way for people to add unaccounted points if they forget the account, or like me, order in the Self Serve KIOSK to find out that you CAN NOT get points for using self serve.

3. For dessert item, even if the toppings can not be edited, at least show what are the included toppings. It makes it clear for the customer what they are ordering and avoid problem of doubling on a topping if it’s already there in the first place.

Aesthetics and user experience aside, the app seems to have been updated a few times since inception to address most of the complaints in these 1-star reviews. The app can find the nearest store location, allows me to reload funds, and takes my order accurately and quickly 90% of the time. Basically, it does the job.

My two biggest complaints are: (1) there is no way to redeem rewards. I have a coupon and some other reward I accrued (I'm now a silver tier customer) yet tapping on it doesn't let me redeem it. When entering in my order and before submitting it, the option to redeem rewards is nowhere to be found. And, (2) the user experience interface is severely lacking. Navigating through the app the first time was a little confusing but I figured it out fairly quickly.