Meliá: Reserva hotel y resorts

Name: Meliá: Reserva hotel y resorts
Rating: 4.7 (3990 reviews)
Author: Meliá Hotels International S.A.

Meliá Hotels International

Sólo para iPhone

Gratis · Diseñada para iPhone

4 k calificaciones
Edades

4+
Años
Categoría

Viajes
Desarrollador

Meliá Hotels International S.A.
Idioma

ES
y 8 más
Tamaño

165.2
MB

iPhone

¡Descárgate nuestra app y comienza a soñar! Hazte con la aplicación de Meliá y disfruta al máximo de tus vacaciones o viajes de negocio. Nuestra app será tu perfecta compañera de viaje con la que podrás acceder a una amplia gama de servicios y conseguir ventajas únicas y exclusivas. Elige entre todos nuestros destinos alrededor del mundo y vive experiencias inolvidables: hoteles de lujo, paradisíacos resorts o estancias en edificios emblemáticos. Descárgate nuestra app ahora y planifica tu viaje, obtendrás un descuento exclusivo en todas tus reservas. ¿Quieres saber todo lo que puede hacer nuestra app? - Gestiona tus reservas estés donde estés. - Accede a las mejores ofertas y descuentos exclusivos. - Ahorra tiempo a tu llegada con nuestro digital check-in. - ¡Olvídate de la tarjeta! Ahora tendrás una llave digital en tu móvil. - Vive una experiencia #DigitalStay, con la que podrás solicitar el servicio de habitaciones en cualquier momento: ¿una almohada?, ¿un kit dental? o ¿algo para comer? - Haz todo tipo de reservas en nuestros restaurantes, spas o servicios premium. - Únete a nuestro programa MeliáRewards para acceder a un sinfín de ventajas extra. Tu experiencia empieza en casa. Elige Meliá. Si tienes alguna dificultad con la app, escríbenos a appsupport@melia.com. Visita nuestra página web https://www.melia.com y síguenos en: - Facebook: https://www.facebook.com/Melia.Hotels - Instagram: https://www.instagram.com/meliahtlresorts/ - Twitter: https://twitter.com/MeliaHtlResorts

Calificaciones y reseñas

4.7

de 5

4 k Calificaciones

We had a great experience
22/04/2019

LALuttmer
I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
We had a great experience
22/04/2019

LALuttmer

I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
Worst app ever
17/05/2023

kslmd
We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
Worst app ever
17/05/2023

kslmd

We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
A piece of heaven
27/06/2019

paradisus lover
This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
A piece of heaven
27/06/2019

paradisus lover

This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
Still missing functionality
11 feb

Net money
The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.

Respuesta del desarrollador
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator
Still missing functionality
11 feb

Net money

The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.
Respuesta del desarrollador 20 feb
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator

En esta versión hemos mejorado la experiencia de pago e incorporado nuevas opciones para que reserves tus viajes más rápido y sin complicaciones. En Meliá estamos constantemente haciendo cambios y mejoras para que tu experiencia sea lo más satisfactoria posible.

Versión 7.3.4

hace 4 días

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Meliá: Reserva hotel y resorts

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Calificaciones y reseñas

Novedades

Versión 7.3.4

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Datos no asociados con tu identidad

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Ficha técnica

Compatible con

Wallet

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