Meliá: Reserve hotéis e resort

Name: Meliá: Reserve hotéis e resort
Rating: 4.7 (3985 reviews)
Author: Meliá Hotels International S.A.

Meliá Hotels International

Somente para iPhone

Grátis · Desenvolvido para iPhone

4 mil avaliações
Idades

+4
Anos
Categoria

Viagens
Desenvolvido por

Meliá Hotels International S.A.
Idioma

PT
+ 8
Tamanho

165,2
MB

iPhone

Descarregue a nossa app e comece a sonhar! Use a aplicação da Meliá e desfrute ao máximo das suas férias ou viagens de negócio. A nossa app será a sua companheira de viagem perfeita com a qual poderá aceder a uma ampla gama de serviços e conseguir vantagens únicas e exclusivas. Escolha entre todos os nossos destinos em todo o mundo e viva experiências inesquecíveis: hotéis de luxo, resorts paradisíacos ou alojamentos em edifícios emblemáticos. Descarregue a nossa app agora e planifique a sua viagem, obterá um desconto exclusivo em todas as suas reservas. Quer saber tudo o que a nossa app pode fazer? - Gira as suas reservas esteja onde estiver. - Aceda às melhores ofertas e descontos exclusivos. - Poupe tempo à sua chegada com o nosso check-in digital. - Esqueça o cartão! Agora terá uma chave digital no seu telemóvel. - Viva uma experiência #DigitalStay, com a qual poderá solicitar o serviço de quartos em qualquer momento: uma almofada?, um kit dental? ou algo para comer? - Faça todo o tipo de reservas nos nossos restaurantes, spas ou serviços premium. - Adira ao nosso programa MeliáRewards para aceder a inúmeras vantagens extra. A sua experiência começa em casa. Escolha Meliá. Se tem alguma dificuldade com a app, contacte-nos através de appsupport@melia.com. Visite a nossa página web https://www.melia.com e siga-nos em: - Facebook: https://www.facebook.com/Melia.Hotels - Instagram: https://www.instagram.com/meliahtlresorts/ - Twitter: https://twitter.com/MeliaHtlResorts

Classificações e Avaliações

4,7

de 5

4 mil classificações

We had a great experience
22/04/2019

LALuttmer
I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
We had a great experience
22/04/2019

LALuttmer

I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
Worst app ever
17/05/2023

kslmd
We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
Worst app ever
17/05/2023

kslmd

We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
A piece of heaven
27/06/2019

paradisus lover
This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
A piece of heaven
27/06/2019

paradisus lover

This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
Still missing functionality
11 de fev.

Net money
The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.

Resposta do desenvolvedor
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator
Still missing functionality
11 de fev.

Net money

The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.
Resposta do desenvolvedor 20 de fev.
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator

In this version, we’ve improved the payment experience and added new options so you can book your trips faster and smoothly. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.

Versão 7.3.4

há 3 dias

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Meliá: Reserve hotéis e resort

Meliá Hotels International

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Novidades

Versão 7.3.4

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