Meliá: Book hotels and resorts

Name: Meliá: Book hotels and resorts
Rating: 4.7 (3985 reviews)
Author: Meliá Hotels International S.A.

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仅适用于 iPhone

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3985个评分
年龄

4+
岁
类别

旅游
开发者

Meliá Hotels International S.A.
语言

DE
+ 8 种语言
大小

165.2
MB

iPhone

Download our app and start dreaming! Get the Meliá app and make the most of your holiday or business trip. Our app will be your perfect travel companion with which you can access a wide range of services and get unique and exclusive advantages. Choose from all our destinations around the world and live unforgettable experiences: luxury hotels, heavenly resorts, or stays in iconic buildings. Download our app now and plan your trip, you will get an exclusive discount on all your bookings. Want to know everything our app can do? - Manage your bookings wherever you are. - Access the best offers and exclusive discounts. - Save time on arrival with our digital check-in. - Forget about the card! You will now have a digital key on your mobile. - Live a #DigitalStay experience, with which you can request room service at any time: A pillow? A dental kit? Something to eat? - Make all kinds of reservations in our restaurants, spas or premium services. - Join our MeliáRewards programme for endless perks. Your experience starts at home. Choose Meliá. If you experience any difficulties with the app, please email appsupport@melia.com. Visit our https://www.melia.com website and follow us on: - Facebook: https://www.facebook.com/Melia.Hotels - Instagram: https://www.instagram.com/meliahtlresorts/ - Twitter: https://twitter.com/MeliaHtlResorts

评分及评论

4.7

满分 5 分

3985 个评分

We had a great experience
2019/04/22

LALuttmer
I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
We had a great experience
2019/04/22

LALuttmer

I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.
Worst app ever
2023/05/17

kslmd
We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
Worst app ever
2023/05/17

kslmd

We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.
A piece of heaven
2019/06/27

paradisus lover
This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
A piece of heaven
2019/06/27

paradisus lover

This was my 3rd time staying at melia resorts !!I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️
Still missing functionality
2月11日

Net money
The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.

开发者回复
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator
Still missing functionality
2月11日

Net money

The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use.Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.
开发者回复 2月20日
Dear Guest,Thank you for taking the time to give your opinion.We’re sorry that your experience has not been ideal and rest assured we’ll be giving priority to solving this issue in the next update to ensure that your experience of using the application is the best it can be. We’re grateful for the role your input plays in continuing to try to offer you the best service possible.We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards.Laura López, Voice of Customer Coordinator

In this version, we’ve improved the payment experience and added new options so you can book your trips faster and smoothly. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.

版本 7.3.4

3天前

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