Menchie's 4+

How to get around B-day entering problem

So I read the reviews before I got the app, and just like everyone said, it seemed impossible to sign up because the birthday spot is broken. I almost gave up, but at least on my phone, I figured it out.

➖It is not a text entering slot. It pops up a date selection box. And it doesn’t pop up where it should. The box with the date is located in the lower left corner, kind of in the margins. It was a little cut off on my phone, but once I clicked it, it popped up the date selection box in the middle of the screen and I was able to register.

This is not intuitive, or easy, and it is defiantly a huge problem, especially since their whole reward system switches over to this in 3 days. It is very unprofessional to have this difficult of a layout problem, and weeks of negative reviews and asks for help have seemingly been ignored. I hope they fix this soon, because a lot of people are unable to join because of this. Also store flavor and topping selections are not correct, at least for the week or so I’ve had the app. Great yogurt and sorbet though!

Developer Response ,

Hi there! We're sorry for any inconvenience that you experienced with the birthday selector, and this issue has been fixed in the newest version of our app released today. If you continue to have any issues, please contact our guest care team at info@menchies.com.

I love menchie’s

I 🩷 menchies

Can’t log in..Don’t Download

Downloaded the app and used it once to scan my rewards. I decided to add $10 so I could start paying from the app. First attempt to use my app to pay resulted in an error pop up message and the app logging me out. After several attempts to log in I finally left the cash register to retrieve a card from my car to pay for my purchase. After returning home I tried multiple times to log in with no success. I tried forgot password and that when I saw a pop up message saying my email/phone number/ and Menchie’s card were not tied to any account. I tried everything.

I finally contacted customer service who said they were forwarding a ticket the app team. Still don’t have an answer or fix after a few weeks. I have no way to access the money I loaded on the account. I even tried deleting and downloading the app again, but nothing works.

My advice, just stick to your physical rewards card if you are going to eat at Menchie's.