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Description

For owners with model year 2019 or newer vehicles*, the Mercedes me connect app gives you access to your vehicle from anywhere.

With the Mercedes me connect app on your device, you have direct access to your vehicle at all times. View data like mileage, fuel level and more, find your vehicle’s location, or take action with convenient features like Remote Engine Start and Remote Lock/Unlock.

Primary Connected Vehicle Services:
• Start the engine remotely
• Lock and unlock the doors
• Locate your vehicle on the map
• View vehicle data like mileage, tire pressure, fuel level, and more
• Manage your profile and vehicles
• Send an address directly to your vehicle’s navigation system
• Find local Mercedes-Benz dealerships
• Ask for support right from the app


NOTE: For model year 2018 and prior vehicles with an active mbrace® account, connected vehicle services are available in the separate Mercedes me app.


*Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes me connect technology. Check with your dealer for details.

What’s New

Version 3.16.0

This release contains updates to EQ Charging features, ADA enhancements and defect fixes.

Ratings and Reviews

4.8 out of 5
59.8K Ratings

59.8K Ratings

bin4ry ,

Just Works

I don’t know why many people are having issues. The app works great for me. It’s been working great before and after recent updates and I’ve been using this app for over a year. I actually love the new user interface. You get more information compared to previous one. I believe most people don’t like it because they don’t want to adjust to the new interface... people hate change. If the app is not working as expected, contact Mercedes Benz support. They can help you troubleshoot. If remote functions aren’t working, chances are you have a poor connection or they’re experiencing issues with their servers. At times, you won’t even see the changes they make on the server side or backend but from the new updates I’ve seen improved performance. So stop whining and contact support if you’re having issues. The app just works and it got better!! Great work devs and ux/ui team!!

Dwsma ,

Underwhelming

The app itself works ok, but the overall functionality is entirely and utterly underwhelming. Prior to purchasing my 2021 mercedes, I owned a 2017 Ford Explorer. We also have a 2018 Ford F-150. With our Fords, we have an app on our phones that allow us to start the car, but we also have the flexibility to use our key fobs to remote start our vehicles. With the Fords, when it is cold outside, the heated seats and steering wheel automatically come on while the car is warming up. When it is hot, the cooled seats do the same. I could also unlock the car with a keypad so that I didn’t have to carry any key or phone with me if I so chose.

With my fancy pants Mercedes, I must fish out my phone, open the app, click the engine button, enter a PIN and wait for my request to be processed before the car will start (I also receive an annoying email that clutters my inbox every time the car starts, stops, locks and unlocks through the app - maybe there is a setting to turn this off). How is it that this app does not provide the functionality to activate the heated seats and steering wheel? To activate the cooled seats? To adjust the climate settings in the car? Why can’t i just use the key fob to quickly press a button and start the car? I never in my wildest dreams thought that when I purchased an almost $90K car that I would miss the “luxury” of my $50K Ford.

dstaffor ,

Very limited use

13 days into owning my brand new GLS 450, I got an alert that my coolant was low (this is just after it stalled while I was still moving). Yep, coolant is low. It’s next to impossible to find what coolant to put in bouncing from the manual, to this reference over to that one all telling you that you can’t put non-spec coolant in, but none telling you the right coolant. Find the coolant and go 20 miles from my home and the check engine light comes on. I tried to find any information about the alert on the app or online log in and NOTHING! I can see my tire pressure and on EVERY screen that my car is unlocked, but ABSOLUTELY nothing about the check engine alert I’m getting. Never thought I’d say this... I’d like my GMC back. The information your car sends is invaluable. This app is only good to lock and unlock your car. Otherwise it’s a web with 3 basic points of information. Tire pressure, lock status and if any window or door is open. Useless, useless.

And we did contact the dealer. Service was closed - they don’t work Saturday- and 7 hours later the sales person sent a pic of the Mercedes log I’d coolant you can only get by ordering online and having 2-4 day delivery.

Look forward to the update on the in- car software. Would be helpful to not be notified everytime someone opens the door that our third row or second row seat is folded down. YES, I know. I put it down on purpose.

Developer Response ,

Hi dstaffor,

Thank you for your feedback! If you ever have vehicle specific questions like what coolant to use, please contact your local Mercedes-Benz dealer. For the check engine light, this is a limitation with the in-vehicle software that we are currently trying to improve.

Thank you,

Mercedes me connect team

App Privacy

The developer, Mercedes-Benz USA, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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