Mercedes me connect (USA‪)‬ 17+

Overall I enjoy the app. It’s very responsive and the best thing about it is that it lets you remote start the vehicle without extra payment like some other automakers do. DO NOT GIVE INTO THIS MERCEDES-BENZ!

The other day my vehicle was parked outside and at 2:25am my phone went off that my vehicle sustained a “severe collision.” Of course I ran outside and was able to catch the drunk driver who hit my car. The damage was done but at least I was able to get a license plate before the driver took off.

As far as improvements, the UI of the app is a bit cumbersome and should be customizable with shortcuts. I shouldn’t have to tap 3-4 times just to remote start my car or check the location of the vehicle if needed. Also, it would be a huge plus if the car was also able to communicate not only via Wi-Fi with the phone but also via Bluetooth. This would allow for much faster operation when near the car. Sometimes the functions can take a long time if the Wi-Fi is slow.

I don’t know if mercedes reads what is reported in here. Anyway; I would like to give a sugestion to the developer. For EQ vehicles, it would be important to show charging stations at any zoom level and all even the ones that are busy and „in use“ status. On a long trip I might not know the area and the locations of any Charging Stations. The App doesn’t show chargers until I have reached a certain zoom level for where I am. So its possible that there is a charger right next to where I zoomed in but not in reach of the open window. Silly. Also your app doesn’t show charging stations that’s all in use??? Its still there right. Not for this App. So you could be next to a charging station but it is in use and not showing on the app. Let me decide if I want to go there and wait for the next available charger, don’t hide it. Mercedes EV drivers are lucky that there is a different App -Plugshare-to really help with that. Please change this in your App here. I want to see all chargers in my area on the App at any zoom level, busy or not.
Next issue I have with this app is that the Service icon only gives you the option to call the main Mercedes Dealership where you bought the car.
Too simple to be in a specific App for your vehicle and for connected Services that you have to pay quiet hefty for. I would like to see a straight connection to the Service Appointment site for your dealer.
With a verification of your Appointment and reminder.
Thanks

The app itself works ok, but the overall functionality is entirely and utterly underwhelming. Prior to purchasing my 2021 mercedes, I owned a 2017 Ford Explorer. We also have a 2018 Ford F-150. With our Fords, we have an app on our phones that allow us to start the car, but we also have the flexibility to use our key fobs to remote start our vehicles. With the Fords, when it is cold outside, the heated seats and steering wheel automatically come on while the car is warming up. When it is hot, the cooled seats do the same. I could also unlock the car with a keypad so that I didn’t have to carry any key or phone with me if I so chose.

With my fancy pants Mercedes, I must fish out my phone, open the app, click the engine button, enter a PIN and wait for my request to be processed before the car will start (I also receive an annoying email that clutters my inbox every time the car starts, stops, locks and unlocks through the app - maybe there is a setting to turn this off). How is it that this app does not provide the functionality to activate the heated seats and steering wheel? To activate the cooled seats? To adjust the climate settings in the car? Why can’t i just use the key fob to quickly press a button and start the car? I never in my wildest dreams thought that when I purchased an almost $90K car that I would miss the “luxury” of my $50K Ford.