Designed for Mercedes-Benz owners, the Mercedes me app lets you manage your vehicles on-the-go, from scheduling service, to making payments, to getting assistance at the push of a button.
For 2018 and Prior Models*
• Start the engine
• Lock or unlock the doors
• Locate and monitor your vehicle
• Send an address to your navigation
• Activate the horn and lights
• Access your vehicle on Apple Watch
For All Models*
• Contact your preferred service or sales dealer
• View manuals and how-to videos
• View recent activity and get notified of updates and offers
• Get help from a Product Concierge
• Access Roadside Assistance
• Discover exclusive perks at partner resorts
• See the lastest news from Mercedes-Benz
*Features are subject to vehicle hardware and network coverage. Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes me connect services. Check with your dealer for details.
We are continually working on improving the Mercedes me App through regular app updates. This update encompasses the following changes:
- Fixed issue preventing SMS verification when setting up Mbrace
- Other items related to the Finance pillar discontinuation on October 15
Ratings and Reviews
Love the remote start feature, but like other reviewers stated, by the time it starts you are at your car! Also, now the app keeps logging me out though I have the ‘keep me logged in’ box checked. THEN I have to scroll to the bottom and accept the user agreement. EVERY SINGLE TIME! then I get to stand at my car looking like an as! As I enter my login information, hopefully correctly when it is sunny and difficult to see my screen. THEN I have to set up the gas ID yet again. WTH Mercedes?? Thought it would be so cool to not have to carry my key everywhere since keyless allows me to keep it at the bottom of my bag. If only it worked it would be the Best, but feeling like it is the Or Nothing part of the slogan. And I had to fork over $$ to activate this nonsense.
Disappointing, won’t re-up.
The main reason I registered and paid almost $500 for 3 years was for the remote start feature. It took many attempt at trying to start the car, getting ‘too many attempts at starting’ message, at least 3 uninstalls, downloading the app again and again, to finally get it to start. The excuse I got at the dealer on why there was no remote start function on the key fob was lame, because Mercedes sells to many foreign markets and I guess some don’t approve of remote start, so let’s not put it in any cars. Ford sells to as many markets and yet I have remote start on the key fob my Edge ST, AND it keeps running AFTER I open a door. I won’t be renewing when the 3 years are up and after just a few hours am seriously considering cancelling it. I don’t need it to just lock/unlock the doors or to check where it is.
It would be so much easier to press a button on a fob, rather than take your phone out, turn it on, find the app, open it, enter the PIN number, select remote start to go to another screen to press that ‘button’ and then wait, and wait, and wait until nothing happens. I worked in IT for many years and this product would have never been approved. As much as Mercedes’ cost, they could very well give the US cars (and all other countries that allow it) remote start on the fob.
Interface and reliability improvement needed
I am not want to give my opinion when it relates to apps, but I’ve come to the point that I am frustrated with this Mercedes me app for my 2017 GLC 300. The app has been very unreliable. The interface lacks quality in many ways. It should be easier to be able to download this and have it worked properly from the get-go. I’m not able to get the fuel level nor the tire pressure values shown on this app. I have called multiple times to the 800 number for Mercedes me. I have asked many times for assistance with Mercedes me app and all I have had is just to turn around and run around. No one seems to know how to get the app to work appropriately with the vehicle. Also, there are many of those representatives who are very rude and seem not to care of the situation that the customer is facing. I don’t care that this is a 2017. It is still a Mercedes and price value hold it sell for the quality of car it it does not hold value for any other aspect, considering that not even the representative seem to care, and that does not go for all of them. I ask that Mercedes takes time to consider the lack of quality as it is impacting the reliability for their product and service.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Mercedes-Benz USA LLC
- 120.9 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Age Rating
- 17+ Unrestricted Web Access
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Mercedes-Benz USA, LLC.