MiniMed™ Mobile US 4+

Good but missing a few needed features

The app does what it’s designed to do which is to send some pump and sensor information to your phone and watch. However, it would really help it it was more bidirectional and allow bolus from phone/watch, silencing of alarms from phone/watch, suspend or temp target from phone/watch, etc.

There seems to be a communication bug from time to time where the app will say that it is updating info from the pump, but never does. Shutting down the app and restarting will usually fix the problem and re-establish communication.

Communication to the watch also seems a bit buggy at times and unreliable and will not always show info when accessible on the phone.

Guardian 4 CGM/MiniMed Mobile App

Keep trying to log in to have my phone and watch connected and it keeps saying pump pairing lost!! It could use a much needed update/bug fix and this tool is supposed to help manage diabetes easier but it has been doing the complete opposite!! With me being busy all the time, still having to check to recalibrate the sensor is super annoying!! I will try to recalibrate it and sometimes it works but 90% of the time it tells me to insert a new sensor so they haven’t been lasting the full 7 days and it takes 2 hours to warm up so I’ve been thinking about returning it because it has been impractical and inefficient for the last 5-6 months. When I first got it a little over a year ago it worked perfectly and now it seems like it’s not working at all other than displaying blood glucose to the pump but what’s the point if I can’t see it on my watch or phone if I don’t have time to check or busy doing something. With a few fixes I’m sure I would definitely keep it but at this point it’s a waste of money and time unfortunately 😢😡

Developer Response ,

We're sorry you're having trouble. Our 24-Hour Technical Support team would like to help. Please give them a call at your convenience at 800.646.4633, option 1.

Poor form

I was excited to switch back to the minimed after using Omnipod, but now that I can no longer utilize the app to view my blood sugar on my phone or watch I am seriously considering returning to the Omnipod/Dexcom combo. I am a mom with a toddler as well as a healthcare professional, my hands are often full and not being able to glance at my device and be aware of my blood sugars has become a true impediment to the control and management of my diabetes. It has now been almost three months since the iPhone update with no corresponding compatibility update for the app. Not only have I seen a discernible change in the degree of control I have with my blood glucose, but I have also seen nothing from Medtronic updating patients on the app issue or offering any insight or reassurance to its continuity.

Why is this not more of a priority for you, Medtronic? This isn’t candy crush, it is an important tool in managing a chronic illness and directly impacts patient care.

Please update your app or I fear I’m not the only one who is goin g to start ‘podding’.

Developer Response ,

We're sorry you're having trouble. Our 24-Hour Technical Support team would like to help. Please give them a call at your convenience at 800.646.4633, option 1.