Want to report a pothole, broken streetlight, or parking meter while on the go? The
new Minneapolis 311 app makes reporting issues like these easier than ever. The app
uses GPS to identify your location and also allows you to snap a photo to add to your
service request. Reports are automatically sent to the City’s 311 system and routed to
city departments for resolution. You’ll also be able to follow your issue from the time it
is reported until it is resolved.
The mobile app can also be used to report such issues as graffiti, damaged street signs,
and abandoned vehicles.
This app submits data to City of Minneapolis via a third party service, SeeClickFix. The handling
of the data submitted to the City for servicing the issues submitted using this app is covered by
Communication is critical so we’ve improved commenting on requests with a new design and better image loading and status changes
We’ve also added internal commenting for service providers to better facilitate the communications necessary to resolve requests
We included deep linking to requests so you can have direct access to issues in the app from shared links in emails or messages.
Last but not least, we smashed a few bugs in viewing and navigating organizations in your area, updated the issue card UI, and made it easier to share issues with your neighbors
Ratings and Reviews
Great tool for the citizens to engage city services
This is an excellent tool. The design is simple and mostly intuitive to operate. It actually gets a response from the city which really makes it meaningful. The best part is the automatic linkage of photographic documentation with the issue. What I find surprising is that I have encountered at least one City of Minneapolis inspector who writes up nuisance orders but does no documentation, written or photographic. City regulatory personnel need to have this kind of tool for their work so that their orders are accurate and documented. Starting using this tool and track the progress of making your neighborhood more liveable.
Impossible to Delete Account
The app is basic, making anything you're reporting a chore. Couple that with a lazy, uninterested city and you've got yourself a near worthless app.
Worse part: there is no way to delete your account. The company behind this app only “deactivates” and explicitly details on their website that they will “continue to make publicly available all user-provided content indefinitely to their partners and third parties.” So there’s that for you. Thanks Minneapolis for keep an eye on citizens once again.
The app itself is fine, but the city isn’t always responsive. I understand they’re overwhelmed with winter parking/snow emergency reports right now, but it seems like they ignore many critical safety violations people report, at least in my neighborhood. Almost makes reporting feel pointless because the issues will often go unresolved.
- City of Minneapolis
- 42.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Filipino, French, German, Italian, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Tagalog, Traditional Chinese, Vietnamese
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © 2008-2019 SeeClickFix, Inc.
With Family Sharing set up, up to six family members can use this app.