Modivcare 12+

I have used been blessed to be able to have such an amazing service as this this has been to my family and I. I was between giving 4/5 stars because adding a trip was a walk in the park compared to dealing with that automative service with Mrs. Mara. I did give 5 stars based on how easily this guided me through what I needed; however, the hesitant moment to give 4 stars was because I am a firm believer in leaving room for consistently improving. I am still at that semi tech savvy age to better navigate an application or have a support system to step in when I am not able. Sadly; a large number of people needing this helpful don’t have this knowledge or support to assist them in doing or teaching it. I hope if there are ones assisting with this new addition to their services that they keep in mind as a patient we need patience because I assure you few if any are reaching out for fun or just to be ugly to someone. Lashing out is not okay and amens is always an option; one I have to had do many times due to frustration. Please don’t hesitate to reach out if I am able to guide or practice using this app as a tool to better manage your trips. I will update this review as I experience it moving forward.

Overall great. I’m new to this app and am still learning. I’m not sure if this is where I am experiencing a problem but I will start here.
At the end of my trip, as I am walking in the door my phone is already ringing to rate my trip but it asks one question and you push the appropriate number and it just stops. Then I check my voice messages and there are three of these calls already called in and I can’t tell which driver I am supposed to be rating and there are several messages on my phone that says to rate the driver. And again I don’t know which driver I am rating.
I have one complaint and that was the driver was reporting he was there but I wasn’t, but I had been waiting in the lobby for 40 minutes and no driver was there. I called the number provided and was told it was a wrong number, I kept trying to find the driver but he was not there. I ended up having to walk home in a severe thunderstorm and with a brace on my leg and wasn’t supposed to be walking on it - almost 5 miles.

This is great Ray simple and I was able to book my ride I only wish I could have dubbed it the day before as my doctor gave me a last minute appointment so that so be nice when you add that feature. Though I loved talking to a live agent I also at times am in a lot of pain and or I have really bad days so this is great being able to do this one. My sister was able to book my trip for me and it just took a few minutes. On the phone sometimes I would be on hold because the agents were helping other members book their trips and so by the time I finished booking my trip everything in total took up to 40 minutes. Thank you Medicare love just love your service it is the best I tell others about you and give it your m number the care you give your members is top notch just the best. Living in pain and with a disability is just awful so every little bit helps.