Modivcare 12+
ModivCare
-
- Free
iPhone Screenshots
Description
This app is available to members with participating benefit plans.
The Modivcare app is an easy, convenient and accessible way to schedule and manage all of your Modivcare non-emergency transportation needs. No need to call a care center.
For eligible members who drive themselves to appointments, they can submit their claims for Mileage Reimbursement.
Existing Member Services Website accounts will not work logging in.
What’s New
Version 1.3.30
Minor bug fixes and enhancements
Ratings and Reviews
First time using the app
I have used been blessed to be able to have such an amazing service as this this has been to my family and I. I was between giving 4/5 stars because adding a trip was a walk in the park compared to dealing with that automative service with Mrs. Mara. I did give 5 stars based on how easily this guided me through what I needed; however, the hesitant moment to give 4 stars was because I am a firm believer in leaving room for consistently improving. I am still at that semi tech savvy age to better navigate an application or have a support system to step in when I am not able. Sadly; a large number of people needing this helpful don’t have this knowledge or support to assist them in doing or teaching it. I hope if there are ones assisting with this new addition to their services that they keep in mind as a patient we need patience because I assure you few if any are reaching out for fun or just to be ugly to someone. Lashing out is not okay and amens is always an option; one I have to had do many times due to frustration. Please don’t hesitate to reach out if I am able to guide or practice using this app as a tool to better manage your trips. I will update this review as I experience it moving forward.
Review
Overall great. I’m new to this app and am still learning. I’m not sure if this is where I am experiencing a problem but I will start here.
At the end of my trip, as I am walking in the door my phone is already ringing to rate my trip but it asks one question and you push the appropriate number and it just stops. Then I check my voice messages and there are three of these calls already called in and I can’t tell which driver I am supposed to be rating and there are several messages on my phone that says to rate the driver. And again I don’t know which driver I am rating.
I have one complaint and that was the driver was reporting he was there but I wasn’t, but I had been waiting in the lobby for 40 minutes and no driver was there. I called the number provided and was told it was a wrong number, I kept trying to find the driver but he was not there. I ended up having to walk home in a severe thunderstorm and with a brace on my leg and wasn’t supposed to be walking on it - almost 5 miles.
Love the New App
This is great Ray simple and I was able to book my ride I only wish I could have dubbed it the day before as my doctor gave me a last minute appointment so that so be nice when you add that feature. Though I loved talking to a live agent I also at times am in a lot of pain and or I have really bad days so this is great being able to do this one. My sister was able to book my trip for me and it just took a few minutes. On the phone sometimes I would be on hold because the agents were helping other members book their trips and so by the time I finished booking my trip everything in total took up to 40 minutes. Thank you Medicare love just love your service it is the best I tell others about you and give it your m number the care you give your members is top notch just the best. Living in pain and with a disability is just awful so every little bit helps.
App Privacy
The developer, ModivCare, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ModivCare Solutions, LLC
- Size
- 52.8 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
-
English
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2023 ModivCare Inc.
- Price
- Free