MRI RentPayment‪™‬ 4+

WORST APP EVER!!!!

This new rent payment app is the worst apl i have ever experienced. The rent payment app we used for 10 years was a 5 star app, not once did we ever have an issue. This new app they moved us to last year has been a complete disaster. It literally takes 45 mins to an hour managing through all the problems to finally get our rent paid. Immediately having to “download” an updated version every time we try to log in. Always having to reset password. Always having to provide our billing address, which is the same as the address we are paying rent for, and over and over it says the billing address is invalid. If you try to navigate the app it just kicks you out and makes you go through the same exact process above, multiple times until somehow it finally recognizes everything and allows you to make a payment. The scary thing is that i have zero confidence that an app this incompetent is protecting our personal data. WE SHOULD NOT BE FORCED TO USE THIS APP TO PAY OUR RENT.

I HATE IT HERE!! FIX IT 🤬

Both the app and the website are horrible. The fact that some people have no choice but to use the app to make payments makes it even worse. EVERY SINGLE TIME I go on the app or the website to make a payment if gives me trouble. It doesn’t save my card info. And if it does it logs me out every time I go to submit the payment. It doesn’t save the checking account info. And again if it does it logs me out in the middle of making a payment. I can’t see my payment history.

I’ve lived in other complexes that had an online payment portal and NEVER HAD THIS MANY ISSUES! This company needs to completely revamp this so it’s more USER FRIENDLY!
I HATE IT HERE!

Crashes every time

The old app was far from great but I was able to complete the intended task (to pay rent). This new app is terrible. From the user interface/experience to the app crashing every time I try to pay my rent. Also when the user clicks payment and goes to a review page, the section where it says to, complete by text or by email, the color of the cta does not give the user any affordance that a selection is made as it’s greyed out in either choice. This is something QA would fix, also the app needs to be updated. This is the first app I’ve ever written on the App Store if this is any indication on how bad this is.

Developer Response ,

Hello Disgruntleduser11, Thank you for the feedback, and I’m sorry to hear about your experience. We’ll share your concerns with our product team. We release improvements frequently and hope to improve your experience. Can you share more information with our support team so we can get to the bottom of this? You can submit a ticket from our help center: https://support.rentpayment.com/hc/en-us.