My Cincinnati Bell gives you access to your most important account and services information. You can access and manage your Cincinnati Bell phone, Internet, and Fioptics TV accounts with your smartphone

Billing and Payments:
• Pay your bill
• View billing and payment history
• Setup and manage recurring payments using Autopay
• Enroll in paperless billing using eBill
• View frequently asked billing questions
Account Management
• Register and manage your online profile
• Setup notification for billing, payments and special offers including upcoming promotions and events
• Check your current services and available services for your address
• View your Fioptics TV equipment and services including channel lineup
Help Center:
• Find quick answers to your billing, payment and service questions
• Troubleshoot basic service issues in real time
• View frequently asked questions
Contact Us
• Chat with a live Cincinnati Bell representative for help with all service questions
• Send us a question and we’ll reply back via email
• Call us for 24/7 customer service, sales and technical support
Other Features:
• Use Message Center to retrieve important messages from Cincinnati Bell
• Quick links to the Connect Cincinnati and Watch Fioptics* App
• Interactive map for Cincinnati Stores and Payment Centers

My Cincinnati Bell requires an active Cincinnati Bell account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV

What’s New

Version 3.0.13

Shop for Cincinnati Bell services.

Ratings and Reviews

4.8 out of 5
3.3K Ratings

3.3K Ratings

Alex D K. ,

Easy, Simple, Useful

The app is very easy to navigate and use. I’m a little biased because I’m a technician for Cinbell. That being said it doesn’t take away for the app. It’s always super easy to get on and pay my bill. It notifies me when a new bill is posted so I know it’s due. Also any time I have questions about my bill I can usually find the answer on the app itself so I don’t have to call into a call center.

Jaybeau ,

Still buggy

For the most part this app is easy to use but still has some easy-to-fix issues with the UX that would make it much better. Most annoyingly, even after I have a payment scheduled, I still receive reminders to pay my bill. That’s just useless. Additionally the app wants me to complete my profile. After doing so, I’m still promoted to complete my profile. Then there are the basic bugs, like showing an unread email alert when the inbox is empty. Attention to these small details would make this app 5 star.

Mitmee_pie ,

Almost ideal

I love how quick and easy it is to pay my bill with this app. The problem is that even after I make the payment, I continually get email reminders to pay my bill. I know it's simple to delete the emails, but as someone who has memory issues, every time I get those reminders, it makes me wonder whether I actually did pay the bill or not. I always schedule it to be paid on it's due date. If it wasn't for that, I would easily give this app five stars.

App Privacy

The developer, Cincinnati Bell, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer


You Might Also Like