My Equity - Equity Residential 17+

Can’t pay rent via IPhone anymore

This app provides less functionality on iPhone than previous web based portal. It’s design makes it impossible for me to navigate to the final button to submit a rental payment on iPhone, which is ridiculous. I have to use my desktop computer to pay — which kind of defeats the purpose of having a mobile app. Hey, here’s an idea Equity Residential - since you increase my rent automatically every year, why not use some of that cash to build an app I can use on my iPhone? On the upside - I have successfully submitted service requests via iPhone.
P.S. The community features are pointless. Nobody uses them, at least where I live.

Poor Functionality & Connection

Difficult to navigate and make payments. Always running into error screens saying lack of connectivity to internet when internet is fine with everything else. When payment is actually submitted, I’ll receive another error screen that tells me the payment wasn’t completed, but then I’ll receive an email confirmation after waiting for the app to catch up and process saying it was completed. I nearly paid rent twice this month. If Equity requires rent payment via this app, fixes need to happen because paying rent to a company should be a seamless process.

Developer Response ,

We are sorry to hear that you are experiencing issues. We'd appreciate it if you would contact feedback@eqr.com and provide more details so that we can assist. Thank you.

New Resident Woes

Your web site is riddled with auth and SAML token cookie issues, or, you guys are patching servers tonight and I’m getting blasted.

Now I’m trying to sign on your app and I click verify email and it’s dead.

I can’t pay for my new apartment making me look stupid and irresponsible to your leasing folks.

I worked for Archstone years ago and our MRI system worked pretty well. Your experience is painful to someone trying to hand over thousands of dollars.

Heck the forgot my password link doesn’t even work due to the cookie and token madness throwing everything off.

If you guys are doing updates tonight then my apologies. If not, please improve. 🧁

Update - just tried app again, got a few steps in, and then get invalid token and then an error message 200 lines long. Like I said earlier, token and cookie with bugs galore.

It’s amazing that a trillion dollar company can be so sloppy with an app and web site. I hope signing a lease wasn’t a mistake.

Update 2 - trying on iPhone - was able to login and tried to submit payment. Bombed out. Not connected to network message. Buggy.