My Highmark App 12+

Getting the detailed information needed for claims and EOBs still requires a couple of steps to drill into which isn’t terrible, but pre-authorization letters from third parties like Evicore are nowhere to be found once logged into the App. Needs a simpler dashboard to show current claim vs plan spending and most importantly, a means of sorting claims for viewing by EOB processing date, ideally newest processed EOB to oldest. I’m always searching through old claims to find which EOB was just processed after HighMark sends an e-mail alert that a new claim was just processed. Thank you for considering.

Thanks so much for taking the time to write us a review. We truly appreciate your feedback regarding your experience and opportunities for improvement. We are always striving to improve and encourage you to stay tuned for future updates.

This app effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text.

This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy.

When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it.

My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for.

I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.

We are so sorry you have had such a difficult time and truly appreciate you writing us a review. We are actively working to improve the EOB and claims experience. I know how overwhelming this can be and we would love to assist. Please call the number on the back of your member ID card and one of our member service representatives will be able to look into this further for you.

I have a policy for my 3 year old… the purpose of the app and automated system is to be the simplest, easy way for users to activate cards and make payments. This is my assumption! The phone was worthless because “ the user is underage” the app is worthless because “ the user is underage”… common sense says if the only person on the policy is underage someone OF AGE would be attempting to register the account and make payments… not the 3 year old right! So, not only is there not a work around to use the app on my sons behalf but, I have to call every month just to make a payment instead of a quick click of a button making a payment through the app or online… Useless at its best! I’m shopping for a new policy. Do better! Fix your policy!

We are sorry the functionality is not currently within the platform to resolve your issue. Our product team is looking at options to resolve this in future releases.