MyUPMC 12+

We live in Sandusky, OH — 3 hour drive — we found your ENT department about 4 yrs ago through a friends research. We connected with Dr Schaitkin and he regularly treated my wife Susan for a serious Parotid gland issue through regular treatments and medical procedures. Upon Dr Schaitkin retirement last August, Susan was assigned to Dr Sridhanan who has taken over Susan’s care and is also marvelous. Yesterday Oct 28, Susan had an appt scheduled for an important treatment with Dr Sridhanan and we had to cancel at last minute in the morning as Susan had to take me husband Michael to our local Emergency Room in Sandusky for an issue that was resolved yesterday. Susan’s Parotid appt gland issue was something did want to cancel but she insisted to take care of me. We tried to reschedule by phone and had to wait for call back within 24/48 hrs. So this morning I thought to go to the app and see if could schedule since was urgent to have the treatment. So easy, I went on and everything was there to reschedule and was able to get an appt for next Monday. Just wanted to share such a positive experience all around care. Everyone that we interact with has been amazing during Susan time as a patient from scheduling to office staff, nurses, doctors, etc.

Hello, we're so happy to hear you've had a great experience! Thank you for using MyUPMC and leaving a review!

All my friends tell me how they hate using these “online portal accounts” because they believe that they are difficult to use. I used to feel that way too! But the UPMC portal was easy to setup and easy to use. It really does make reordering prescriptions easier and lab and test results are there usually in one day or less!! You can’t beat that! How awesome to not have to sit and worry about a blood test result or a scan until you can get another appointment to see your doctor for your result. There’s a brief review of your results right there at your fingertips! You have the control of your results! And you can message your doctor any questions that you may have. I especially like that I don’t have to call the office and take up the nurses time asking them questions that I can now directly message to my doctor. And I’m sure they appreciate it too!

We’re so glad you’re enjoying MyUPMC and appreciate your positive review! We’d like to share your review with other UPMC patients to encourage them to use the app. Can you please email us at MyUPMC_Feedback@upmc.edu so that we can share more details?

I like that I can see all of my test results in the app - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance.

The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment.

However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept.

Hi, thanks for letting us know about the problem you're having with billing in the MyUPMC app. We are sorry that you've had a frustrating experience. Your feedback is very important to us, and we'd love the opportunity to work with you to fix the problem. If you'd like, please send an email with a brief description of the problem to our technical team at MyUPMC_Feedback@upmc.edu, and we will be happy to work with you to fix this issue. Thank you so much.