My Water‪+‬ 4+

I love this service. My back is grateful! The app makes it so easy to add, remove or skip service!! I don’t have to put my empty bottles in the car, drive to the store, take them out of my car, take them into the store, place them at the station, grab a cart, lift them into the cart, push the heavy cart, wait in line, wait for the assistant for the 1/2 price for bringing back the empty bottles, pay, push the heavy cart to my car, lift the bottles into my vehicle, drive home, carry one at a time up my front stairs (usually 3 times). Now all I have to is leave my empty bottles on my front porch on my delivery date, leave for work, come back, and they are right there waiting for me!! I’m usually the one who has to do this as my husband doesn’t seem to want to help with the chore of maintaining the full or empty bottles but loves the taste of it!! As do I and my daughters. I always feel like our faucet water tastes like dirt! Thank you for the service!! I highly recommend!

Thank you so much for this lovely five-star review! We appreciate your continuous support!

Using this app has made managing our delivery so much easier. We require distilled water, and have tried multiple ways to keep our supply at a certain level but have struggled with it until we started using this app. We always keep eight bottles on hand because we go through 4 every 2 weeks, so we keep 4 extra in case something happens with a delivery. This app sends a reminder in the form of a banner to my home screen, and I don’t have to remember a password so I’m able to update my order because sometimes it will vary that we need five or only two or sometimes all eight. We have two standing racks in the garage that hold four bottles each so it becomes cumbersome when we go beyond eight and it gets a little worrisome when we get down to one bottle. Also, our delivery man, Ruben, is awesome. He is always as accommodating as possible. Thank you

Hi - Thank you so much for sharing this great feedback! We're so glad to hear that our Route Sales Reps are doing a great job. It means a lot to us when we hear from customers, like yourself, that we're treating you well.

The app works great and is easy to navigate there is a lot more than water. My complaints are for the third month in a row I am told it will deliver by end of day then it gets delayed to the next day. I don’t think drivers follow the orders very well and often just drop off however many containers you have out. Another frustrating item is items that you order like tea or energy drinks never show and while you don’t get charged asking customer service tells you they are no longer available . So the app in regards to what is actually available is only so so but the product is first rate when it does arrive.

Hello - Thank you for bringing this to our attention. We value your business and want to ensure your satisfaction. Please reach out to us at social@primowater.com, and we'll do our best to address your concerns and provide a resolution.