My Water‪+‬ 4+

By Primo Water

DS Services Of America, Inc.

    • 4.9 • 30.7K Ratings
    • Free



Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water. You can now manage your bottled water delivery service anytime, anywhere. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats. You can also check out our assortment of coffee, tea, and hot chocolate. Have all your favorite beverages delivered right to your door!

Manage your account like a boss!

Key Features:

* Edit deliveries, add extra delivery, add delivery notes
* View past deliveries or update your recurring delivery
* Add or remove products to recurring or one-time orders
* Manage your billing details, view past invoices, order history
* Make payments, update payment methods, and opt-in for autopay
* Manage multiple accounts and update personal information
* Request equipment service like dispenser cleaning
* Explore our varied products selection and our newest promos & offers
* Create a wish list or even mark the products you like as Favorites
* Contact our customer care team right from the app via email or phone

Some of our tasting brands across the U.S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).

What’s New

Version 7.4.3

Bug fixes, accessibility and performance improvements across the app to better your experience

Ratings and Reviews

4.9 out of 5
30.7K Ratings

30.7K Ratings

Sunshine9159 ,

Crystal Springs

I’ve been with you for you for years. You have been so helpful when my machine wore out, by replacing it not once but twice. If I was confused about the billing you are there to help explain it. Your products are great and you have so many things to choose from. I was so glad to have been a costumer during the pandemic. My daughter had trouble getting K-cups, but I had you and I never missed my morning coffee! Being disabled it’s hard for me to get my water products inside, but your carriers are so nice and helpful for me. I can’t say enough how much I appreciate your service. Thank you!!

Developer Response ,

Wow, it warms our heart to hear how our service has made such an impact in your life and you families throughout the years! Thank you for the kind words and for choosing us as your water service provider!

SSR767 ,

Unreliable and shoddy service. Avoid this company! Don’t trust the positive reviews

We rely on this water service primarily for our baby’s safe water needs but it has been unreliable and shoddy. A couple of weeks before Christmas the delivery guy under delivered and did not take back all the bottles saying he didn’t have space and would come back next week. Never showed up. Customer service claimed to then schedule one for next day. Instead it became a few days later. Which got delayed again and finally never got delivered. This water company has left us high and dry for the holidays without any water. What is the point of a water delivery service of they cannot even deliver? Avoid this unscrupulous company that doesn’t even care or do anything when you complain.

Update: Even after complaining to corporate headquarters it’s been crickets. I’ve been close to a month without any deliveries. I contacted my locally owned competing water delivery service instead and it seems everyone in my area has been calling them to switch. Make your conclusion based on that as to how much this company cares about its customers.

Developer Response ,

We regret to hear that your experience with our service has not been a positive one. We are truly sorry and hope that you will allow us the opportunity to make this right. Please email us at referencing your review and we will be more than happy to assist in resolving the expressed concerns.

LakLanMan ,

No way to cancel…

except calling and having to talk to sales. This is as bad or worse than a health club/gym membership. You’d be much better with having a water filtration system installed for your sink, and the water likely will be just as safe or safer than what they will bring you in the bottle… and much cheaper and less aggravation.

Also the app and online will not let you make a permanent adjustment to your order schedule, mine is for every 2 weeks and living alone is far too frequent using on average 5 gallons per week. So I have to manually cancel every other delivery or end up with 4 5-gallon bottles delivered. You cannot adjust your delivery address either, having to call sales pretty much to do anything other than add coffee and other beverage items to your orders. Again just find a better solution than a bottled water service seeing it starts to feel like a scam not long after you sign up and then they don’t want to let you cancel.

Developer Response ,

We value your feedback and want to ensure your concerns are addressed. Kindly send us an email at so that we can investigate the matter and provide a satisfactory resolution. Thank you for your understanding and patience.

App Privacy

The developer, DS Services Of America, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Health & Fitness
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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