MyChart 12+

Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi.
I downloaded the app; the world opened up.

All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING!
Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!

Thank you for your review! We are glad to hear MyChart is working well for you.

My doctor/clinic began using MyChart in 2017 and I started using it a few months later after their (repeated) suggestion. I hadn’t ever used an online health info tracker before and didn’t believe I needed one. My experience has been excellent without reservation (it terms of the security, completeness, accuracy, or ease of use of the app itself, my provider won’t allow include things in my chart before they adopted MyChart so it isn’t a fully complete record with them).

Setting appointments, tracking meds and requesting refills, asking questions both medical/medications and billing or other admin, reviewing all types of tests (including Dr. notes from appointments), linking to other partnered medical/dental providers, links to specifically relevant online info, and more (I don’t use anything like all the features MyChart offers).

So, a strong recommendation if you have a choice of alternative iOS health info management apps (and MyChart integrates well with the iPhone and iPad “Health” apps). Even with no other app available with your provider, it’s well worth it to try, as it’s free, no ads ever, rated highly regarding data security and you can delete both the app and all accumulated personal information easily and reliably whenever you want. No third party has any copies of any of your data, just you and of course your own doctors & clinics etc. I just wish my doc and his staff would make ALL my records available to the beginning. A+

Thank you for your review! We always welcome feedback as we make constant improvements to the app and hope we can earn a 5-star review from you in the future. Please contact us at MyChartSupport@epic.com with any additional feedback.

I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.

Please reach out to us via email at MyChartSupport@epic.com so we can address each of your concerns in detail.