MyChart

Name: MyChart
Rating: 4.6 (562751 reviews)
Author: Epic

Your secure health connection

Free

563K Ratings
Ages

16+
In-App Controls
Category

Medical
Developer

Epic
Language

EN
+ 11 More
Size

133.4
MB

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

Ratings & Reviews

4.6

out of 5

563K Ratings

Life Changing 5*
02/03/2022

Ream Mail
Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!

Developer Response
Thank you for your review! We are glad to hear MyChart is working well for you.
Life Changing 5*
02/03/2022

Ream Mail

Until someone in my community had shared their journey with Ochsner and their ability to communicate via messages and Zoom with their doctors, I was not familiar with the app for Ochsner nor had I ever been a patient there. I’ve currently been going through fighting cancer and was not receiving care that needed in Mississippi. I downloaded the app; the world opened up. All the specialists I needed to see were right there at my fingertips suddenly as well as the ease and simplicity too schedule appointments at my desired location/time/provider. In addition I’ve since been able too experience Ochsner and if could give more than 5*, I definitely would be. I had to have an EUS done there; every single individual I encountered regardless of involved in my care directly or indirectly, they ALL showed such kindness, respect, compassion, that I’d not had this kind of care anywhere else. And I mean everyone I crossed paths with and not just on the date of my procedure but also at a whole different location where I went to see my new Ochsner oncologist at Luling and again 5* too infinity more, because everyone right down to the receptionist and the individual working at their tiny cafe was AMAZING! Thank you Ochsner for choosing employees that are obviously happy to be there doing what they do, I am quite grateful!! Keep up the great work!
Developer Response 02/09/2022
Thank you for your review! We are glad to hear MyChart is working well for you.
Confusing
12/19/2024

OurAmericanValues
I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.

Developer Response
Please reach out to us via email at MyChartSupport@epic.com so we can address each of your concerns in detail.
Confusing
12/19/2024

OurAmericanValues

I get multiple notices to go look at things sometimes I don’t know what things that actually wants me to look at. It asks for drug reactions medications whose names I don’t recognize at all but may be another version of something I have taken. The menu names are a bit vague and disorganized from my point of view,. I just paid $45 and it says I owe $45 Very hard to tell what visit whether I just paid for it already. Information can be inaccurate but I am very limited in my ability to fix it and it often changes it’s usually never fully correct which concerns me. It seems a different doctors add to the mix and are unaware of certain medication‘s. Today for instance it said I was taking both the fast acting and the slow acting version of a medication, when I’m only taking one of them. Hard and confusing and now inconsistent to print out some reports from Phone It seems like the format keeps getting redesigned so I often spend time looking for things that I used to be able to find. A lot of the links that explain the medication’s or procedures lead nowhere. It’s definitely helpful to have all information in one place, but inconsistencies at all levels and dimensions could be dangerous. Every time I look, I find something not quite right sometimes unlikely to be a problem other times it could be. I do like getting test results. Incredibly quickly as waiting for them can sometimes be quite unsettling.
Developer Response 06/13/2022
Please reach out to us via email at MyChartSupport@epic.com so we can address each of your concerns in detail.
Peace of Mind
Aug 20

Kahuna15Baloo
Checked myself into the ER for mild chest pains and dizziness. Due to my advanced age and carrying extra weight, my best judgement was to go in and see what was going on. After a battery of tests within the first hour of my arrival, I was sent back to the lobby to wait for my results. Even though I know that the wait could be hours (and it was; 4 more hours before being discharged), after 2 hours of returning to the lobby, I received 3 notifications on MyChart about my Imaging, E.K.G., and Blood Lab Draw results. Everything was in the normal range except a couple abnormal levels on my labs. Nothing of concern was in the notes. Seeing those “normal-within range” results on my MyChart app calmed me down (BP was already up when I checked in 2 hours earlier) and made my additional 2 more hour wait less stressful. By the time I was able to see the ER physician for discharge, he gave me the thumbs up that the worst concern (cardio infarction) did not occur, but still scheduled an appointment to see a cardiologist this week to see if there is something else underlying the cause of the symptoms I experienced 6 hours earlier when I came into the ER. MyChart has always been very helpful for here type of results, but also information about appointments- rescheduling or scheduling, as well as, communicating with my provider or nurses. Great App!!!
Peace of Mind
Aug 20

Kahuna15Baloo

Checked myself into the ER for mild chest pains and dizziness. Due to my advanced age and carrying extra weight, my best judgement was to go in and see what was going on. After a battery of tests within the first hour of my arrival, I was sent back to the lobby to wait for my results. Even though I know that the wait could be hours (and it was; 4 more hours before being discharged), after 2 hours of returning to the lobby, I received 3 notifications on MyChart about my Imaging, E.K.G., and Blood Lab Draw results. Everything was in the normal range except a couple abnormal levels on my labs. Nothing of concern was in the notes. Seeing those “normal-within range” results on my MyChart app calmed me down (BP was already up when I checked in 2 hours earlier) and made my additional 2 more hour wait less stressful. By the time I was able to see the ER physician for discharge, he gave me the thumbs up that the worst concern (cardio infarction) did not occur, but still scheduled an appointment to see a cardiologist this week to see if there is something else underlying the cause of the symptoms I experienced 6 hours earlier when I came into the ER. MyChart has always been very helpful for here type of results, but also information about appointments- rescheduling or scheduling, as well as, communicating with my provider or nurses. Great App!!!
Almost perfect.
07/21/2023

Universe Observer
02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them.20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing.

Developer Response
We are always looking to improve the experience for our users, and really appreciate the feedback. Printing is available from the website version of MyChart and will be added to the mobile app in a future release, along with the ability to save documents from the app as PDFs. If there is anything else we can look into, please contact us at MyChartSupport@epic.com.
Almost perfect.
07/21/2023

Universe Observer

02 Jul 2023 I have been using the MyChart app from Epic for over 10 years and it has been great at providing the information I need in the spectrum of health services that I am provided with. There are a few things that the app / providers need to perfect MyChart however for it to be up in the five star range. 1. You need to enable the saving of all records regardless of type by the patient user as a PDF file. Having to take scrolling screen shots and save them so they can be opened into an image to PDF converter is a real pain. Safari already allows PDF saving of browser windows, MyChart needs to do the same. 2. Lab results, Practitioner Summaries and Notes, Radiology reports, surgery procedure notes and summaries need the ability for the patient to email them to primary and other secondary providers without having to go through the hoops in Item 1 and then emailing them.20 Jul 2023: Received reply from Epic. I have used the Web site instead for Item 1; but, it will be more convenient from the app. Will update when that happens. The emailing is an isdue however that currently is only addressed by downloading a PDF the uploading on other providers portals rather than directly from MyChart. I find myself constantly having to do this because providers do not update secondary providers and visa versa. I feel like a mouse on an exercise wheel having go do the work that providers should be doing.
Developer Response 07/06/2023
We are always looking to improve the experience for our users, and really appreciate the feedback. Printing is available from the website version of MyChart and will be added to the mobile app in a future release, along with the ability to save documents from the app as PDFs. If there is anything else we can look into, please contact us at MyChartSupport@epic.com.

If your healthcare organization is part of the MyChart Central network (currently only available in the United States), the login page now shows a single login field, and you can create a passkey using your Epic ID to make logging in simpler and more secure. The To Do activity is now easier to find while admitted, making it easier to manage tasks. These features might become available to you after your healthcare organization starts using the latest version of Epic.

Version 11.5.3

Oct 20

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics