MyDolphin 4+

Maytronics

Maytronics

    • 1.9 • 54 Ratings
    • Free

iPhone Screenshots

Description

MyDolphin app
for robotic pool cleaners
by Maytronics

With this easy-to-use app you can register your Dolphin robot pool cleaner online and control it remotely – Activate cleaning programs and the weekly timer, navigate manually, and more.

What’s New

Version 3.0.4

Bug fixes and usability improvements

Ratings and Reviews

1.9 out of 5
54 Ratings

54 Ratings

DJ Jumpin John ,

Why doesn’t Maytronics care?

Guys I’m not gonna list what ALL THE REVIEWS already do. Then your response is the same. I use a lot of products and apps I’ve never seen anything as poorly managed as Maytronics’ review response and why you won’t hire whoever is necessary to to fix your app control etc ?
With Maytronics only I
App upgrades being 1 yr , then 2 YEARS, etc between upgrades says it all. I bet you do care & I bet it can’t be fixed . You should win back all your customers and sell them new improved cleaners for your cost or free . You really have pushed off people that bad. It’s not right. We all spent between $700-$1500 on something that costs you so much less and for what?
Case in point, I bet your response is the same all stupid automated answer of contact us so we can discuss it further which is a joke I’ve contacted your customer service department more than 75 times over three years!!!!!

Developer Response ,

Dear DJ Jumpin John,
We're sincerely sorry to learn about your experience.
We do care and we would appreciate it if you could reach out to us at Dolphin.app@maytronics.com so that we could to get a chance to make it right with you by addressing your malfunction concerns and rectifying the issue.
Thank you,
Customer Care.

Melanie Devito ,

The worst customer service ever

For years I had a Polaris to clean my pool with never an issue but after owning it for 15 years I thought it was time for some new technology. Boy am I sorry I chose the Dolphin. I have had nothing but trouble. The app doesn’t work on an iPhone. I cannot get my dolphin to register any cleaning modes and all customer service told me after the usual delete and reinstall the app was my dolphin was purchased a year and a half ago and it’s out of warranty. Needless to say I live in the northeast and only used it for one summer before these issues. It’s clearly an app issue because my pool company was able to get it to work on their Samsung phone. I’m so disgusted.

Developer Response ,

Dear Melanie Devito, We're sorry to learn that you feel that way about the app. We'd like to get the chance to discuss this further with you so that we could provide assistance on the matter & learn from your feedback. Could you please reach out to us at Dolphin.app@maytronics.com? Thank you!

Docmoore ,

Why bother?

Did someone hire their 14 year old nephew as a programmer? Connectivity is terrible.I can accidentally connect my phone to some old headphones from 45 feet away. Why is this so difficult? Functionality is terrible, and a no point is there a link to an instruction manual that even tells you what the buttons are. I don’t need videos. I know how to place a pool cleaner in a pool. I know how to remove one from the pool. You don’t define or explain the buttons or their functions anywhere on your app or a website. Please fix this — it’s been years.

Developer Response ,

Dear Docmoore ,We're sincerely sorry to learn that you feel that way regarding the App. We would like to discuss this matter further with you so that we could get a chance to make it right with you and provide assistance. Could you please reach us at Dolphin.app@maytronics.com? Thank you!

App Privacy

The developer, Maytronics, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • User Content
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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