MyFrontier 12+

So. Many. Bugs.

There have been so many bugs since this app was rolled out with “improved” tools, and I’ve literally written one review EVER for any app. This one. It is garbage. You may as well be working on dial up as slow as it processes anything. Recently, it started saying that my account had been temporarily suspended due a late payment. The first time I panicked, then realized it couldn’t be late as it was automated. I close the app, open it back up, everything is golden. I’ve noticed now after it happening every time I open the app, it only happens when I press home within the app itself.

The troubleshooting app is worthless. Nine out of ten times, it asks if the light is green, the says it checks out and says for more questions to call. I’m scared to ever call customer service, as most times it creates even worse technical difficulty after they “fix” it.

If I could give this app zero stars, I would...but it isn’t like it matters. They’re going to inevitably file a Chapter 11 Bankruptcy, so their main priority is the all too precious dollar, and figuring out how to clean up the mess they’ve caused, not their ability to conveniently serve their customers.

Jeffrey Messman, Seminole, Florida

Your installer, Jeffrey “Messy” Messman, saved my life, figuratively not literally, I woke up this morning to discover I had lost my Internet connection. I called your customer support line and a nice lady, “Erica”, explained that your remote diagnostics indicated that I needed a service call, with the first opportunity being in four days. It’s the holidays and we have visiting (we stream all our TV), and I run my business from home. So you can see I was desperate to re-establish Internet service as soon as possible. Initially I couldn’t find the number for customer support so I called Jeff’s number (which I had on file) and left a voicemail asking for the customer support number. Jeff was kind enough to call back and I explained why I had called him, adding that I had been able to reach customer support and I wouldn’t have service for four days. I expected that to be the end of it but Jeff stayed on the line and patiently walked me through some diagnostics which revealed that I inadvertently turned off the external power to your system INSTEAD of our Hanukkah lights! If it wasn’t for Jeff we would have waited four days for a service rep to point out I’m a nudnik. Thank you Frontier for hiring dedicated people like Jeffrey Messman!

Developer Response ,

Thanks for your review! If you have any questions, please contact us at appsupport@ftr.com.

Pitiful app for a pitiful service

Check out some of their 5 star reviews too. The 5 stars even say they aren’t really updating. I haven’t seen this strategy, but I’m keeping the single star until it is corrected.

I moved to an area where this service is my only option (until Starlink is an option for more people around the world). It is spotty at night when there isn’t any help to correct issues. It works great during the day when they don’t want the phone calls. Then you try to use this app to correct the issue and all it is good for to pay your bill. They keep the benefit since you have to keep paying them for a shoty internet service since it’s the only option in my area. They don’t care since it’s a monopoly in this area. Good luck if this is your only option too. They don’t care… My sister had them for many years, like 15 or 20. Despite the many calls and messages, she kept having issues. She also continued to have issues and they never upgraded in all those years nor did they even try to make it more reliable. She was afraid to be loud. You will see other reviews from me every where I can find until they start caring about their customer reviews. Notice the amount of reviews they get back with? Very few. If you have another option, try them first. I don’t. I’m stuck until Starlink comes to my area.