MyHealth BofA 4+

This app is terrible. I can’t even use the mic to dictate. When I had to choose which reimbursement to submit the claim to, there were two to pick from. The one I picked first was for last year, but there is no way to tell until you fill out all the info, take a picture of the receipt and wait. Then it tells you the dates were wrong. It seems 2019 is still showing that you can submit a claim. I thought it was too late for 2019. You cannot tell by looking at them both. It’s trial and error.

Clearly the first major app update for this product, and overall not bad. Simple, yet efficient. I like the click to call feature to go right to the automated system to speak to a rep. Claim information is posted just fine and gives the full description of the claim approved or denied. Also like the implementation of certain areas of the app taking you to the mobile version of the website. Would recommend finding a way to have the app auto-log you in to your account from the app. Not sure why people complain about the auto-lockout and having to re-enter info. Practically all major financial institutions have time limits of how long you can be on there without touching anything. Its to protect the most sensitive info you have. It's not going to burden your day reentering your info. Touch ID will eventually come to the app, but that requires funding to work with Apple. Would be a nice feature for some clients, but it's not the end all-be all for logins.

The app works most of the time. It is a bit slow and sometimes will error out, meaning I have to re-enter the entire transaction. Additionally, from a user interface perspective I would like to upload and save most of my transactions for later, but the buttons to submit vs. save for later are both the same size/color. Not a problem per se, but more likely to cause me to inadvertently choose the wrong option. Additionally when I was doing initial massive upload of lots of historical transactions the app kept timing out, causing me to have to re-authenticate. If I’m actively using the app it shouldn’t time out. I would also prefer to set a manual timeout interval based on my own risk tolerance.