MyMSK 12+

Memorial Sloan-Kettering Cancer Center

    • 3.6 • 152 Ratings
    • Free

Screenshots

Description

At Memorial Sloan Kettering Cancer Center, our doctors, nurses, and specialists work as a team to give patients the best possible care. To support our patients and caregivers during this process, we offer access to a patient portal, MyMSK.

You can download and log in to the MyMSK app to securely:

• See your medical information.

• View and share your test results.

• Manage your appointments.

• Save appointment details to your calendar on your mobile device.

• Connect to telemedicine visits.

• Message your care team.

• Request prescription refills.

• Fill out health questionnaires.

• Read patient education information.

• View and pay bills.

This app also integrates with the Health app.

You can create a MyMSK account on the MyMSK app or at my.mskcc.org using your enrollment ID. To get an enrollment ID, please ask your doctor’s office or call our Help Desk at 800-248-0593.

What’s New

Version 3.3.0

• Manage email and text message notifications for appointments, test results, and more on our updated Notifications page.

• View and update your contact information including your address, phone number, and temporary contact information.

• View and update emergency contact and manage who has access to your account.

• Add allergies and edit existing ones on our new Allergies and Medications page on the Med Info tab.

• We improved the biometric login experience.

Ratings and Reviews

3.6 out of 5
152 Ratings

152 Ratings

Fbnidx456&$@4 ,

Good Step, Needs Work

Having patient information at hand in an app is a great move. The app itself could be better and comes with a handful of bugs and annoyances. For example, login credentials get “unstored” regularly, a COVID 19 message pops up EVERY SINGLE TIME you open the app, stuff like that.

It’s not like you have any options, so download it and enjoy as best you can :) devs, hope you can make it a little better.

Developer Response ,

Thanks for taking the time to give us feedback about the app. We recently launched a new version of the app to improve the experience for our patients. We encourage you to try out this new version.

Robert Sailer ,

As crucial to my recovery as anything

Amazing app. Provides exactly what I need. I see that you have already fixed the Tehe-health media error message.
May I ask one small favor...
Can I receive notifications upon new messages to my inbox. Currently I only “know” via email unless I open the app itself. I believe it holds true with most outside of appointment reminders.
More options to my Lock Screen or notifications bar would be amazing. I would love to know when my blood work results are in, an MRI or surgery report that has been posted in real time.
The app gets “pushed” at 7:04ish am and that when the system sends out emails and such letting me know the results that really came in sometime “yesterday” are available now. Can it be done in real time please.
Telehealth visits provide a contact number
Telephone calls don’t upon opening your appointment when you are contacting the doctor.
Not all employees are listed. Not on “you” but again real time updating via Sloan itself.

May I have a way to send you this via the app or an email address. I use the app extensively. 2 years, 150 appointments later. It’s almost perfect. Few user end visual changes and it’ll be good.

32Bcoach ,

Bugs/constant login problems

When it works, the app is pretty good. But my wife and I are constantly having to re-enter credentials that had been saved, or even worse with login problems. This morning, for instance, we are successfully logging in, only to be told after we are in that our “session has timed out” and being forced to start over. This is with the same credentials that worked just fine last night.

Also, MSK’s support phone line for the App is bankers hours- no chance of speaking with a real person or even leaving a message with a problem on a weekend. Seeing as how she has an appointment question about an appointment that may or
May not be scheduled early Monday morning, that’s a real problem.

Developer Response ,

We're sorry to hear that you had problems logging in. We recently made updates to our login process. We encourage you to try the newest version of the app.

App Privacy

The developer, Memorial Sloan-Kettering Cancer Center, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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