MyNISSAN‪®‬ 4+

Fantastic app- recommended highly

This app is great. Way more intuitive than you’d think. For example, the icon of your car matches the exact model and color or your actual car (great for those who like attention to detail). Additionally, the exact model year owners manual is built into the app (and organized into folders). It works 98% of the time for me. Are there weird times when it doesn’t work to start the car? Yes- but those are very few and far between and to be expected with something like this. I would change two (very) small things: 1) there is a click-thru to the NMAC app. I wish there was a way to just build NMAC in to this app, to make this an all things Nissan app, where everything lives in one place. And 2) just make the app icon the Nissan logo, like the Infiniti app has. Makes it a bit cleaner and quicker to find. Overall, excellent app though and highly recommended for those with MYs with access to this.

Developer Response ,

Thank you for your feedback!

Easy, clean, helpful

I like the app. I saw I had 2 recalls on my vehicle right after I downloaded and opened the app (haven’t received mail notification or anything so this was first time I saw the recall) and it was easy to schedule with my dealer. I only wish there was integration with my financing and remote lock/unlock apps. I use all 3 apps for different reasons. I downloaded connected services first while at the dealership and was frustrated when my first payment was due and couldn’t figure out where to go. I literally googled “Nissan payments” to find the NMAC portal and app. I also paid for the first mile maintenance and ultimate protection packages but it would be nice to see those listed in the app because I don’t really remember what I even paid for or how I can use that. I think dent repair is included so I’m going to schedule that with dealer too and hopefully they find my protection package to confirm.

Auto-renew doesn't renew

For the entirety of the nearly 2 years I've had my vehicle, I've had to call every month to have my service reinstated. I get the same speech every time "I have checked the auto-renew option so this shouldn't happen again." FFwd to next month, i go to remote start my car because it's the northeast and cold for most of the year, and lo and behold, my subscription isn't active again. They've tried to tell me it's because it's a debit card, so it won't auto-renew without authorization. They fail to explain how 6 other services are able to renew every month without issue on the same card, but theirs can't figure it out. This issue is what's going to make me not keep the vehicle at the end of the lease. I got it specifically for this service, and I'm not getting the service appropriately. For reference, my Subaru Starlink managed to auto-renew itself every month without issue. My carwash pass, streaming services, trash/water, and gym membership all handle auto-renew just fine on this same card. Nissan needs to get their act together.

Developer Response ,

Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.