The app will constantly tell you incorrect information assuming you can even get far enough into it to view. Most of the time it won’t load your account. By some miracle it did you will be told your Internet’s running when it’s not and vice versa. Do you ever have questions about your actual performance speeds Internet activity any of that don’t rely on the next link website don’t rely on the next linked app. Just call tech support. If it’s on the weekend you’re out of luck because you just won’t know. Even the automatic text messages they sent you will be wildly inaccurate. It’ll tell you oh there’s a service outage at like 2 AM and then your Internet will come back at 9 o’clock and then you get your services back up and running at like seven the next night very inaccurate very poor. Do not recommend even though they force you to download it.

I received an alert from this app stating to update to its most recent version to ensure access to the newest app features. After checking, I saw that my app was already up to date yet absolutely nothing was different. I deleted the app and then reinstalled it and yet still nothing new in it. The images for the app ad are fake! There is no “speed test”, no internet status section….none of it. The images portray this app as a legitimate, well-designed app but unfortunately it is anything but. The app performs like a child created it. There’s zero effort put into it to make it useful for their customers. Even the “payment function” is a failure because it will tell you that once you process your payment that it didn’t go thru and yet EVERY single time, it has processed my payment just fine. If I had trusted the app and tried to get it to process it again, it would’ve taken two payments. Thankfully I checked my bank account instead so avoided the headache their app could’ve caused. If you’re looking for this app to make things easier to manage your account, don’t bother. It’s nothing more than a glorified pos (point of sale)station and not even a good one at that.

Weather related outages are acknowledged, but theres no way to tell if or when your specific location will be back online. Might be hours. Might be days. You’re on your own to guess or try the hours long hold time on a phone.

This has to be the single most useless app I have ever seen. It never works, never notifies you if there is an outage (even if you have that option on), and any time you try to search for an outage, it doesn’t show anything, then all of a sudden five minutes later it changes to say there is an outage. Additionally, the app makes you login in every single time you use it as opposed to staying logged in. What is the point of an app over the website if I constantly have to log back in. Save your time and money, go with some other provider.