We use On Air 8-10 times a year and have been very happy with the shuttle service and security of the lots

My first experience with On Air Parking was outstanding. Unfortunately, my most recent experience was very disappointing.When I arrived at the parking facility, I was told I needed to pay an additional daily fee for an oversized vehicle. My $172 parking expense turned into a $304 expense. I ended up not parking at the lot. And it does turn out there was a warning that there may be an additional fee for oversized vehicles buried in the fine print. I do think the app should ask what vehicle you are planning to park and present offers that accurately reflect how much it will cost to park. I reached out to customer service to better understand what happened and I am still waiting for a response.

My tailpipe was cut off along with my catalytic converter. That’s great. Of course Delta Hotel by Marriott in Indianapolis isn’t responsible. I figured a decent hotel would be better than some of the less traveled motels I’ve been parked at. No actually. The less costly places are aware of possible thefts and keep an eye out. No one lurks on their lots. This place, corporate, people just work and go home. No one actually takes ownership. Negative rating. Now where’s the contact info for this parking company.