Screenshots

Description

The Online Portal by AppFolio offers a simple way to stay connected, make payments, submit and monitor maintenance requests, and much more from the palm of your hand.

If you have any questions regarding your account in the Online Portal, please contact your property manager. With feedback on the mobile app, please contact online-portal@appfolio.com – we would love to hear from you!

Key Features Include:
* Pay rent or dues instantly
* Set up auto-payments
* Save time writing and mailing checks
* Submit maintenance requests, with the ability to add photos
* Monitor the status of your maintenance requests
* View or download your lease
* Easily access shared documents

What’s New

Version 0.9.1

* You can now paste in your two factor authentication codes
* Bug fixes and performance improvements

Ratings and Reviews

3.2 out of 5
160 Ratings

160 Ratings

lizhuwei ,

Simple, Quickest way to pay Rent!!

Thankful my landlord choose this app/website to allow us tenants to pay rent this way. Just found out about the app today after I logged into my renter lease website where I stay at. The app popped up at the top of the website and I clicked it, read the content of your app and downloaded it. I’ll be using this from now on until or unless they Change their ways for us to pay rent again.

Developer Response ,

Great to hear this is working so well for you!

CoKie Kola ,

Many bugs - no way to submit issue reports

There are a number of issues with the way this app and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users.

Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues.

Some Bugs include:
- user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account
- if credit is used to make new payment, payment does not appear in “past payments”
- maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request
- app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore

Developer Response ,

Hi there, We're sorry to hear about the issues you're running into. We always work with our users to make sure our features are aligned with their expectations. We'd love to learn more about your experience. Please reach out to us at online-portal@appfolio.com.

freediverx01 ,

Useless app–like the website, yet somehow worse

This “app” provides zero benefits over using the corresponding website. It has exactly the same design and features—essentially a web view embedded within an app wrapper. In fact, it’s even worse than the website because it takes longer to load and loses any information you enter if you switch over to another app before saving/submitting, forcing you to restart the process.

It’s apparent that minimal effort was put into “developing” this app and that its sole objective was to claim that they offer an app at all.

Developer Response ,

Hello,

Thanks for reaching out. With our latest version of the app we've made performance updates to enhance the experience. As we continue to iterate we'll make use of native functionality like push notifications.

Information

Seller
AppFolio
Size
14.3 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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