OnStar Guardian: Safety App 4+

Emergency Roadside Assistance

OnStar, LLC

    • Free

iPhone Screenshots

Description

GET THE ONSTAR GUARDIAN APP FOR YOUR FAMILY’S SAFETY

Key OnStar® safety services — Crash detection, Roadside Assistance, Emergency Services, Location Status including family locator and more — are right on your smartphone. Family safety made simple.

OnStar Safety & Security Members receive the OnStar Guardian™ app as part of their plan. If you don’t own a GM vehicle, you can try it for up to 3 months on us, and after that, it is only $15 a month.

Plus, you can share these benefits with up to 7 family members at no additional cost.

FAMILY SAFETY THAT GOES WHERE YOU GO
Mobile Crash Response

- Crash detection that can send for help — even if you or your family can’t ask for it.
- Smartphone sensors can detect a crash and alert an OnStar Advisor.

Roadside Assistance
- Less worry they’ll be stranded. Your family can get help on the road, a battery charge, help with a flat tire — even get fuel if they run out of gas.

Emergency Services
- Help when they need it. The red Emergency button provides access to an OnStar Emergency-Certified Advisor 24/7.
- With Siri® enabled, get help with simple voice commands such as “Hey Siri, call help using OnStar Guardian.”

Location Status
- Togetherness, even apart. The family locator that gives you departure and arrival notifications, a live map, and more.

Visit onstar.com/guardian to learn more.

LIMITATIONS
See onstar.com/us/en/guardian-app/ for details and limitations.


U.S. and Canada only. Available on select Apple devices. Mobile Crash Response services are intended for use in select vehicles only and will not connect automatically. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (standalone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. Limited voice commands available, see www.onstar.com/us/en/guardian-app/faq for a list of available commands. OnStar links to emergency services. Device and app may not transmit all crash data. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

Eligible customers who associate an approved payment method with their account and authorize recurring payments for their service plan within 30 days of activating their 1-month OnStar Guardian trial will receive 2 additional months of that plan at no additional charge. At the end of your trial and the first 2 months of your plan, OnStar will automatically bill the payment method on file monthly at then-current standard monthly rates. Customers with a preexisting OnStar or connected services plan are excluded from this offer. Plans may be canceled at any time by pushing the blue OnStar button or calling 1.888.466.7827. May not be combined with other offers or retroactively applied. One-time redemption of offer per service plan or vehicle as applicable. Offer is subject to change.

Advisors certified by the International Academies of Emergency Dispatch®.

Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.

Roadside assistance provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.

Up to seven additional individuals can be added to the “My Family” section within the app.

Siri is a trademark of Apple Inc.

What’s New

Version 3.1

-Amazon Alexa support for emergency calls
-Roadside Assistance for motorcycle
-Bug Fixes

Ratings and Reviews

4.7 out of 5
5.7K Ratings

5.7K Ratings

TG_Reader ,

Real piece of mind

Great app that really does give you a piece of mind on the road. I’m a new driver and don’t feel very confident that I can deal with an emergency situation where my car won’t start or I'd get a flat tire, etc.
And of course, funnily enough, I was recently driving home from university and got flat mid-way through my trip. My dad’s got a GM sub and all the family members are included in the family plan. And thank god, haha! I was able to request assistance in a few minutes and it wasn’t long before help actually arrived, had to wait about an hour or so. The assistant I spoke on the phone with was very nice as well! He really made me feel safe while I was stranded in the middle of nowhere. Anyway, the team arrived, fixed my tire and got me back on the road as quickly as possible! I’m really glad I had OnStar to resolve this for me as I wouldn’t have known what to do otherwise. I would probably panic and start franticly searching for roadside assistance numbers, and then end up just calling my dad.
Having access to the OnStar Guardian app gives me the comfort that, if I ever find myself on the side of the road again, I will be alright!
I would definitely recommend it to any new drivers out there that feel like they wouldn’t know what to do if they suddenly ran into car trouble on the road. And the app is now open to non-GM users, which I think is pretty awesome as more people will be able to use the service.

diddyM ,

Great relief

I have only had this app a short amount of time but it has done wonders. I recently added my elderly mother to my family plan, as she has been known to get in accidents when driving. So far it has been tremendous and has helped with my peace of my mind when my mum goes out on drives as she will be able to contact the appropriate services quickly if an accident happens. For the price of $15 a month it is definitely worth it knowing that all of my loved ones are safe and that they have quick access to emergency services. I can understand how some people may be hesitant of purchasing this due to the price but I would 100% recommend this app to anyone the price is worth it! I have added my husband and children in my OnStar Guardian family plan too.

randomness3213355 ,

Beware! Major Privacy issues!

I received the email from OnStar my service package would this new Guardian app where I can add my family, share locations with them and be protected in case of an emergency. Sounds great, right? After I downloaded and setup our family of four I started getting notifications for someone named ‘rielly’. No one in my family of 4 is named rielly, and I can see them all listed in the app. No extra people. Yet when Reilly’s battery gets low or the turn on and off permissions I kept getting a notification. So I called OnStar. They said they opened a ticket but there was absolutely no way whoever this Reilly person is could see my, or my family’s location. Fast forward a little over a week to today.. guardian app notification on my Lock Screen that Reilly has viewed my location! So now whoever this person is now knows WHERE I LIVE!!! Spent another hour on the phone with OnStar to get my account on the guardian app disabled completely and they still have no idea who this person is. Deleted all my family members and removed all location/microphone/tracking permissions. Made everyone else delete the app. Now at 1am, I get more notifications that Reilly’s phone is 7% and that “a family member has asked to view my location “. Yet everyone else in my house has completely deleted the app and I have turned off all permissions. This is awful - now I have to worry about someone stalking us. DON’T USE THIS APP!!!!

Developer Response ,

Thanks for bringing this to our attention. We would be happy to look into this further for you on our end. Can you please email socialmedia@gm.com with "ATTN: Guardian App/randomness3213355"" in the subject line so we can assist? We look forward to hearing from you soon. ~Jessica

App Privacy

The developer, OnStar, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

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