SAFETY SERVICES RIGHT ON YOUR PHONE
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. No matter where you are, we're with you and your family – in any vehicle, on your motorcycle, even through your home’s smart speaker. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. If you don’t own a GM vehicle, you can try it for up to 3 months on us, and after that, it’s only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
FAMILY SAFETY THAT GOES WHERE YOU GO
Mobile Crash Response
• Crash detection that can send for help automatically
• Smartphone sensors can detect a car accident and alert an OnStar Advisor
• Help in a crash in any vehicle — or on your motorcycle
• Don't get stranded. Get help on the road, jump a dead battery, get assistance with a flat tire — you can even get fuel delivered
• Roadside Assistance for any vehicle or motorcycle
• Togetherness when you're apart. The family locator that lets you share and save real-time locations, view a live map, even send departure and arrival notifications
• Help when it's needed. The red Emergency button provides priority access to an OnStar Emergency Advisor 24/7
• Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders to your exact location
The OnStar Guardian skill for Amazon Alexa
• Get Emergency Services from an OnStar Advisor — right in your home
• Ask for help right from your compatible Amazon Alexa-enabled device
• Link OnStar Guardian with your Amazon account to enable the skill
See onstar.com/us/en/guardian-app/ for details and limitations.
U.S. and Canada only. Available on select Apple devices. OnStar Guardian service plan, cell reception, GPS signal and device data connection
required. May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).
Eligible customers who associate an approved payment method with their account and authorize recurring payments for their service plan within 30 days of activating their 1-month OnStar Guardian trial will receive 2 additional months of that plan at no additional charge. At the end of your trial and the first 2 months of your plan, OnStar will automatically bill the payment method on file monthly at then-current standard monthly rates. Customers with a preexisting OnStar or Connected Services plan are excluded from this offer. Plans may be cancelled at any time by pushing the blue OnStar button or calling 1.888.466.7827. May not be combined with other offers or retroactively applied. One-time redemption of offer per service plan or vehicle, as applicable. Offer is subject to change.
Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.
Roadside assistance provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.
Up to seven additional individuals can be added to the “My Family” section within the app.
Select service plan required. OnStar Guardian skill and associated OnStar services requires successful account linking with Amazon Alexa, completion of a safety profile including an accurate and up-to-date physical address of the Alexa- enabled device. Physical Address must be confirmed and updated in the OnStar Guardian app. Device data connection is required. OnStar links to emergency services. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Terms apply.
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
- Miscellaneous Bug Fixes
Ratings and Reviews
Real piece of mind
Great app that really does give you a piece of mind on the road. I’m a new driver and don’t feel very confident that I can deal with an emergency situation where my car won’t start or I'd get a flat tire, etc.
And of course, funnily enough, I was recently driving home from university and got flat mid-way through my trip. My dad’s got a GM sub and all the family members are included in the family plan. And thank god, haha! I was able to request assistance in a few minutes and it wasn’t long before help actually arrived, had to wait about an hour or so. The assistant I spoke on the phone with was very nice as well! He really made me feel safe while I was stranded in the middle of nowhere. Anyway, the team arrived, fixed my tire and got me back on the road as quickly as possible! I’m really glad I had OnStar to resolve this for me as I wouldn’t have known what to do otherwise. I would probably panic and start franticly searching for roadside assistance numbers, and then end up just calling my dad.
Having access to the OnStar Guardian app gives me the comfort that, if I ever find myself on the side of the road again, I will be alright!
I would definitely recommend it to any new drivers out there that feel like they wouldn’t know what to do if they suddenly ran into car trouble on the road. And the app is now open to non-GM users, which I think is pretty awesome as more people will be able to use the service.
I have only had this app a short amount of time but it has done wonders. I recently added my elderly mother to my family plan, as she has been known to get in accidents when driving. So far it has been tremendous and has helped with my peace of my mind when my mum goes out on drives as she will be able to contact the appropriate services quickly if an accident happens. For the price of $15 a month it is definitely worth it knowing that all of my loved ones are safe and that they have quick access to emergency services. I can understand how some people may be hesitant of purchasing this due to the price but I would 100% recommend this app to anyone the price is worth it! I have added my husband and children in my OnStar Guardian family plan too.
Beware! Major Privacy issues!
I received the email from OnStar my service package would this new Guardian app where I can add my family, share locations with them and be protected in case of an emergency. Sounds great, right? After I downloaded and setup our family of four I started getting notifications for someone named ‘rielly’. No one in my family of 4 is named rielly, and I can see them all listed in the app. No extra people. Yet when Reilly’s battery gets low or the turn on and off permissions I kept getting a notification. So I called OnStar. They said they opened a ticket but there was absolutely no way whoever this Reilly person is could see my, or my family’s location. Fast forward a little over a week to today.. guardian app notification on my Lock Screen that Reilly has viewed my location! So now whoever this person is now knows WHERE I LIVE!!! Spent another hour on the phone with OnStar to get my account on the guardian app disabled completely and they still have no idea who this person is. Deleted all my family members and removed all location/microphone/tracking permissions. Made everyone else delete the app. Now at 1am, I get more notifications that Reilly’s phone is 7% and that “a family member has asked to view my location “. Yet everyone else in my house has completely deleted the app and I have turned off all permissions. This is awful - now I have to worry about someone stalking us. DON’T USE THIS APP!!!!
Developer Response ,
Thanks for bringing this to our attention. We would be happy to look into this further for you on our end. Can you please email email@example.com with "ATTN: Guardian App/randomness3213355"" in the subject line so we can assist? We look forward to hearing from you soon. ~Jessica
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- OnStar, LLC
- 111.3 MB
- Requires iOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, French, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © OnStar, LLC
Get things done within this app using just your voice.