The new myGMC mobile app* design was developed by incorporating user feedback to provide an even better experience. Redesigned for the way you drive and live, this app is high-tech and highly personalized. You can stay in touch and in command — whether you’re in your vehicle or out. Immediately see helpful features like remote commands right on your home screen. You can even check the fuel level or charge status of your vehicle before you open the door.
This app is hand-held innovation to keep you moving forward — and it’s just the start. Look for exciting additions and updates to your app very soon. Download the myGMC mobile app today. Start by logging in with your GMC Owner Center or OnStar username and password. Services are not available everywhere, and feature availability and functionality may vary by country. The redesigned mobile app in only avilable in North America.
See onstar.com/us/en/mobile_app for details.
An App Above — go beyond the ordinary with the new myGMC mobile app
Remote Key Fob**
Now with your key fob conveniently located on your home screen, it’s easy to stay in command. You can lock and unlock your doors or warm up your car on a cold morning.
Vehicle Status*** / Schedule Service
Check your vehicle’s status by glancing at your home screen — monitor fuel level, oil life, tire pressure and more, making it easy for you to stay on top of your vehicle’s health and schedule service with your participating Dealer without leaving the app.
Have a flat? Need fuel? Request Roadside Assistance in the app, or call an OnStar Advisor. Help is on the way.
My GMC Rewards*****
Watch your points rack up, and redeem well-earned rewards. Learn about and enroll in the program, see your active point balance, and conveniently access your account.
How Things Work
View tutorials and access your owner’s manual. From setting up your Bluetooth® connection to advanced safety features, learn more about your vehicle.
Satisfy cravings by exploring Marketplace for restaurants, gas stations, hotels and more.
Send to Navigation*******
Plan your trip by sending a destination to your vehicle’s built-in navigation system from the vehicle mobile app.
GMC Smart Driver********
Gain insights about your driving skills, and receive a driving score for a trip, day, week or month. You will also receive driving tips to help you become a better and safer driver.
*Available on select devices. Service availability, features and functionality vary by country, vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required.
**Requires paid plan. Lock/unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system.
***Not all issues will deliver alerts. Does not monitor spare tire. Vehicle Status features require a paid plan.
**** Roadside service availability and providers vary by country. Restrictions and limitations apply.
*****Please view full program Terms & Conditions at https://www.mygmrewards.com/.
******Valid offers can vary. For latest offers, check Marketplace through the vehicle mobile app or your vehicle’s infotainment system (if available).
*******Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage varies by country. See onstar.com for details and limitations.
********Requires a capable 2015 model year or newer GM vehicle and active service plan. See onstar.com for details and limitations.
You asked and we took action. Now you can enjoy the newly redesigned myGMC mobile app with these features:
- Send remote commands and check your vehicle’s status from your home screen
- At a glance, you can see your vehicle’s status
- This update incorporates user feedback to provide a new and more personalized user experience.
The updates to your home screen are just the start. Be sure to be on the lookout for more future updates to your mobile app.
This update also contains miscellaneous bug fixes.
Ratings and Reviews
• Since my vehicle uses a fob to start, my keys are not usually readily accessible, . . . my phone on the other hand is nearly always quick access!
• I love being able to lock/unlock my vehicle from anywhere I have internet service. There have been multiple occasions I’ve left something in my Yukon for someone to pick up or made plans for someone to drop items off without having to be present.
• Starting the vehicle on very cold evenings when the convention starts to wind down, the event is almost over, etcetera is fabulous! No need to be within eyesight of the vehicle. (Just don’t leave a key fob in the vehicle, that will deactivate that option.)
• Checking the odometer when having a service, peace of mind via locating the vehicle when my spouse can’t be reached by phone, fuel levels, tire pressure - all are fantastic features!
••• Unfortunately, the app no longer works with my or my spouse’s Apple Watch. We have 2 GMCs that we were previously able to control with the watch, but haven’t been able to since early December ‘19. Miss this feature!
Developer Response ,
Glad to hear you love the app! We appreciate your feedback. Feel free to send your thoughts within an email to email@example.com and be sure to include "ATTN: myGMC/T&A-N" in the subject line. We'd love to hear from you. ~Bre
Functionality is less convenient for the customer
Since the redesign and update the app requires holding your finger on a button to activate the feature. Such as unlocking or locking the vehicle you must hold your finger or thumb on the button for a period of time while short but still hold it until it activates. What I, and most likely other customers, enjoyed more was being able to tap the button and go about your business. The purpose of the feature is convenience so requiring me to hold my phone and watch the screen until I see that it actually activates my request is useless.
Same for starting vehicle… the quick ‘acceptance’ of Touch or Face ID, made this very convenient. Additionally, when opening my app, it prompted a notification that my vehicle had started…. I wasn’t home and my vehicle was in the garage with my 2 dogs. I DIDN’T start my vehicle so I was concern until I arrive home and verify that my vehicle had not started and was not suffocating my animals. Luckily I was five minutes on my way to my house. What if I were two hours away what would I do? You need to add an option to turn off the vehicle and as well a status option telling the user windows being up down partially up or partially down which window what doors are locked or unlocked all of this should be a part of your vehicle status and then as well again allowed to use it to turn off the vehicle if it’s been started remotely or where the key let them turn it off with your phone.
App update...now doesn’t work!
I used to use this app daily as part of my daily routine. Each morning I used the app remote functions to warm up my car as I got ready for work. Since the new update, my remote functions are lost, all my data is gone and it doesn’t recognize I even have a plan with Onstar. I’ve tried several times with customer service to try to get this resolved as it’s been an inconvenience not to be able to use the features the app provides and not to mention still paying for it when it doesn’t work is a little frustrating. The customer reps keep talking me through the same steps...delete app and reinstall, log out and log back in, pull down on the main menu to let it update (doesn’t even give me an option to pull down btw) and been told twice that this issue has been escalated and will receive a call back. First time I received a call back, the lady was short and rude and walked me through the same steps as before and again said it will be escalated and I will receive a callback. It’s been 3 days as of today with no call back and an app that still doesn’t work. Worked fine before the update, now it’s like I’ve been erased off the data base all together. Unhappy Onstar customer and I’ll be canceling my service. Amazing that no one from Onstar or the people that created the My GMC app and responsible for the update that crippled my app can help fix this issue.
Developer Response ,
We appreciate these details. Please know that our Technical Teams generally provide case updates every 3-5 business days. Our team would be happy to take the time to look into your account and this concern to provide any additional insight. If this is of interest to you, please email firstname.lastname@example.org with "ATTN: myGMC/Avram79" in the subject line. ~Kaitlynn
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