Openkey is Mobile key. With the OpenKey app, you can access hotel rooms around the world with a secure, convenient digital key directly on your smartphone.
OpenKey gives you the ability to:
Easily access your guest room with the touch of a button
Share your key with up to 4 other guests
View your check-out date and time right on the mobile key
View your room number on the mobile key – ditch that keycard jacket!
Explore hotel features like amenities offered, dining options and more
Watch a quick 'how to' video on mobile keyless entry for your room
Send a check-out request from your mobile key screen
What's New With V.5?
We've redesigned the user experience to create a simple, fast and secure experience for hotel guests. Getting your mobile key is as easy as 1-2-3
Open the OpenKey app and request a mobile key
Receive a text message with verification code
Input mobile number, verification code and press 'get key'
It's that simple - with V.5 mobile keys are delivered lightning fast!
For any assistance on issues including syncing issues, not receiving a key, or application not opening a lock, please email at firstname.lastname@example.org
Under the hood fixes. We make periodic updates to enhance your experience with the app.
Ratings and ReviewsSee All
Sounds like a neat idea
But not well implemented because it lacks a Watch App.
It's like with Apple Pay. Still a drag if you have to get your iPhone out, which negates much of the advantage that makes it really convenient.
I'd certainly would go to a hotel where I could use the watch to open the room door over one where that's not supported!
Sure was to get locked out
Using this app disabled the physical key cards we were given. Didn’t realize that and left our phones in the room when we went to the pool. We couldn’t get back into the room using the key cards. After we get that straightened out we decide to only use the app and not the key cards. All was well until housekeeping used a key card to get into the room to clean it. When we returned the app now didn’t work. But apparently since we tried the app, that disabled our key cards. Maintenance had to come with a laptop and reprogram the door and let us in. We then used only the physical key cards and never had a problem again. If it ain’t broke, don’t fix it.
Developer Response ,
Thank you for your recent feedback, and my apologies for the inconvenience. I'd love to get in touch with you to learn more about your experience. If you have a moment, please give me a call at 214-295-6186 or email me at email@example.com.
I look forward to speaking with you.
All my best,
Director of Client Success
Slept in car
Locked out of my room and the front desk closed at 11pm not to return until morning.
Downloaded the OpenKey app to get back in the room and received the following message when prompted to input my phone number: “Alert! Sorry! Looks like you haven’t been checked into the hotel yet.”
I checked into the hotel at 2:40pm and have been in and out of the room multiple times. My belongings are in the room.
I don’t know why the app doesn’t think I’m not checked into the hotel. It seems that something with the OpenKey system concerning my stay has been lost in translation.
I called OpenKey support at 11:48pm PST and was informed that a “technician/agent” who may/or may not be equipped to resolve my issue won’t be in until 9am, the following business day. At which point I will have spent the night in my car, where I wrote this review, prior to my slumber.
As it stands, the lack of functionality and/or systematic communication concerning this app has rendered my money for this hotel stay a complete loss.
Developer Response ,
Hello Infinite One!
Thank you for sharing your experience! We are sorry to hear you had that experience. OpenKey is the provider of the service of mobile key, but we aren't able to issue keys. That is something that must be handled by the hotel in order to ensure they are issuing keys to the appropriate device.
Your review did help us to update our knowledge base to ensure that future guests understand this process as well, so we really appreciate your review! Please feel free to reach out to me directly if you would like to discuss this further.
Senior Support Specialist
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Privacy practices may vary, for example, based on the features you use or your age. Learn More
With Family Sharing set up, up to six family members can use this app.