The new OptumRx mobile app empowers you to become an informed advocate of your health. The completely redesigned user interface is easy to navigate and makes managing your pharmacy benefit and your health simple.
OptumRx Members – take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. This application makes it easier than ever to refill and renew existing home delivery pharmacy prescriptions, sign up new prescriptions for home delivery, compare medication prices and more.
The My Medicine Cabinet feature contains key information for all medications you take. With At-a-Glance functionality you can easily see when you need to take action such as refilling home delivery medications or tracking orders.
Refill home delivery prescriptions
Access your Medicine Cabinet to select the prescription you want to refill.
Renew prescriptions for home delivery
Send your doctor a request to renew a prescription.
Transfer a prescription to home delivery
Save a trip to the pharmacy by having your long-term prescriptions delivered to your front door.
Compare medication prices and find lower-cost options
Use the medication pricing tool to see how much your prescriptions cost at a retail pharmacy versus home delivery, and find out if you can save money with lower-cost options.
Review order status for home delivery medication
Check the status of your refills, renewal requests and more.
Locate a pharmacy
Simply enter a ZIP code to find in-network pharmacies closest to you.
View claims history
View claims history through the app, whether you use our home delivery pharmacy or a retail pharmacy. Simply go into Claims History to view up to 12 months of prescriptions, how much you’ve spent on medication, and how much pharmacy benefit you’ve used.
Minor bug fixes and usability improvements.
Ratings and Reviews
Login broken rendering app useless and suspicious reviews
Ever since iOS 12, the app has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date.
Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to this app using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When the app works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health.
I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.
Developer Response ,
We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. Please send us your contact information at ORxAppSupport@Optum.com and we will reach out to you.
The app on the mobile device
It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with
Broken As Designed
Once you get used resetting the password each time you place an order, then get the email telling you there is a problem with your order, you call them and they work out the issue then everything appears resolved until you get a second email and call again .... smooth as silk . 11/18. Updating my original review the problems i was and still experience is not the regular covered prescriptions, those arrive almost automatically.
The uncovered prescriptions are still easier to get at my local pharmacy. The local pharmacy is defiantly not trouble free, they fail to inventory non covered expensive medications all too often. Then they appear to make up excuses.
When ever I try to order uncovered medications at “cash price” the system fails completely. by this I mean I get an email saying there’s a problem, I call, we resolve the issue but i get a second email, i call, we resolve it then i wait but nothing arrives.
The system fails on cash price uncovered medications like Staxyn, and Seldinifil. It woks fine for regular medication. I like the improvements, but for my needs it is failing half the time.
- Optum Inc
- 39 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © OptumRx Inc.
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With Family Sharing set up, up to six family members can use this app.