Orangetheory Fitness 4+

So my friend invited me to try this place out a few weeks ago. Since then I’ve lost 15 lbs and have built my stamina and muscle to be able to pass my physical training test for the military. The area is always nice and shiny, and after using each station they make sure you’re given a wipe to clean the machines and weights off for the next group. The machines themselves are amazing, they set you up an account with their app to track your heart rate, calories burned, distances, and progress. When you start using a machine you are given a number and it will have your name on it to make sure you are getting the data. While you’re using the machines, the trainers are telling you exactly what to do and they change what you do each time to go. Everyone does do the same thing, but it motivates you to try your best to catch up or try to do better than the other, just like a competition. Speaking of competing, they have scheduled marathons, competitions, etc so you can see where your progress has taken you. I’m very grateful that my friend showed me this place and I keep looking forward to going!

Like the workouts but if your app isnt working, it’s difficult to get a response and while you’re waiting on a response you’re burning through your membership. Personally I couldn’t book classes through the app - it would say I have zero classes or not work at all. When I called to book through a live person at the studio, they told me I had to book through the app. When I finally convinced someone at the studio to book classes for me, every class was wait listed. Eventually I got a manager to put me in a few classes but the app still didnt work.
The studio initially told me to contact app support. App support didnt respond at all or was very slow in responding. When they did respond it was in the middle of the night - usually around 3am. I tried DM on Twitter and IG. Next they were telling me I had 2 profiles and they merged them - that would fix the problem. It didn’t. They told me the 2 profile story 4 or 5 times. After asking to cancel my membership that I was unable to use, I was told that I would have to give 30-days notice. SO FRUSTRATING to be told you have to pay for the past month you couldn't use and the next month that you still can’t use!!!
I called my credit card to dispute the charges and then suddenly app support was able to solve the problem. Given I’ve paid for 2 months, Im going to give it a try but they really should have offered 2 or months of complimentary classes to offset the weeks I burned through not being able to book.

The basic functionality works to schedule a class. Here are the main issues with the app.
1. If you give access to apple health it inserts the weight you configured from months ago. I use a smart scale that syncs my actual weight each day. I had to remove permission and delete all the orange Theory data from apple health to fix it. Even though the app could read the weight it never updated it based on the apple health info.
2. The app opens to the base view which is useless. Open to classes so I can see what I have booked.
3. The app doesn’t sync with classes. If there is a 500m benchmark planned for that day it doesn’t tell or show your current PR. You have to dig through the menu to find it manually. Even if you do PR it doesn’t give any notification. There is nothing when booking to show when special classes like when PRs are planned. You have to go to the social media to figure it out.
4. The app support in the app is useless. I submitted a ticket for the app health issue. Got an email 3 days later it got closed because they sent a message on the first day. I didn’t get an email or any notification on the app they wanted a screenshot of my apple health. I have to create some custom login on some random site to open the ticket again.