Oticon Companion 4+

Companion And iPads - App Closes Immediately When Opening!

1 March Updste: Oticon Contacted me, a positive! Second point, my Oticon Companion app at this moment believes I am NOT CONNECTED TO MY iPad BUT I AM CURRENTEDLY STREAMING MY TV TO MY OTICONS! Obviously, I cannot adjust/view anything until I shutdown my iPad and aids and restart from scratch! Oticon is adding features but not correcting Companion’s common failures! The iPadOS is not identical to the IOS for iPhones, it seems they are focused on iPhone owners?

My iPad Pros have the Companion app repeatedly immediately close! Irritated, YES THIS IRRITATES ME! — I have the latest iPadOS and find if I repestedly recycle power off then on, I can overcome this failure. You know I should not have to! I am writing this message immediately after this multiple failure of Companion to STAY OPEN, rather then close in less than ONE SECOND! The interface is to disorganized, with action paths by the user unclear unless you use Companion often. With this Companion could save several steps when Apple’s iOS path to Pair the aids fails (5 steps to ask for Pairing!); Companion offers Pairing ON FAILURE (never Paired for me though). But this Pairing Help can be accessed faster within Companion when you can adjust other wanted actions to apply to your Oticon aids. Landscape mode for iPads!

Developer Response ,

Dear AvianoSaint, thank you for reaching back. We would be glad to follow up on what you described here. Please, reach out at appsupport@oticon.com mentioning this review and they will be glad to investigate on the behavior. Kind Regards, Oticon

Sketchy and vague

When it works not bad, but when it acts up little help and DAYS before a general response comes from developer/app/unknown entity! Then vague query like they never read original request for help!
Next it must be YOUR fault! I only have 1 streaming source it is for the TV!
So blaming issue on multiple streaming sources… not sure why things are designed with so many middlemen!?!
One thing to deal with and cope with hearing loss; quite another to be offered a solution… that works sometimes! So much is missed with power downs reboots deleting and reinstalling and all the troubleshooting; almost as if it is designed to FAIL when you want to use it!
Turn down volume before logging off, when powered up again it is back at high volume level!
Sticky settings… grrrr and help desk is many time zones away!
What is the point of selling tech if it isn’t helpful!
People can’t be reached in a timely manner!

This isn’t about among or some inane activity, quality of life!!!
Stress on top of stress!!!

Developer Response ,

Dear user, we are sorry to hear about your experience with support. As you are located in the USA, you might want to look into the Oticon connectivity hotline. They will be glad to help you! Kind Regards, Oticon

TERRIBLE APP

Oticon Companion is a TERRIBLE APP. I loved having Oticon On; it was wonderful. Things stayed connected. Never had any issues launching the app or communicating between my Apple Watch and my iPhone and the hearing aids. Was forced to changed to Oticon Companion by the manufacturer. It has sucked ever since. My hearing aids will randomly stop being paired for no apparent reason. The app loads slowly, it takes for every to re-pair. Sometimes the watch won't change the HA settings when I ask it to. I rely on these hearing aids to be able to function in my everyday environment. It got so bad, that a month ago, I actually had my audiologist send my hearing aids in one at time to the manufacturer for repair because it was disconnecting so frequently, I assumed it was a mechanical failure of the HAs themselves. Oticon couldn't find anything wrong, so they ended up replacing both hearing aids (thankfully, it was on their dime- they were ONLY a year old!!) They're disconnecting less frequently now, but they're still disconnecting. And it's FRUSTRATING. Based on this, I can only assume that it's an app issue and, when it comes time to get new hearing aids, I will be looking at other products where the technology integration is more SEAMLESS and BETTER SUPPORTED. VERY DISAPPOINTED.