The redesigned PayFlex Mobile® app helps you make decisions for your financial wellness, with ease. You have the control and flexibility to manage your Flexible Spending Account (FSA), Health Savings Account (HSA) and/or Health Reimbursement Account (HRA) in real-time.
In-app assistance for personalized support
• Enjoy intuitive in-context coaching to help you complete account tasks on the app
• Receive timely alerts based on your account, such as
o Enroll in MasterCard® medical/ID theft protection
o Verify PayFlex debit card® transactions
o Use our bill negotiator service for qualified medical claims
Enhanced security with complimentary fraud protection
• Account set-up: Get started with the same user name and password you use on our website
• Returning users: Log in using touch ID fingerprint or PIN code for easier, more secure account access
Easier Navigation to get what you need fast
• View account balances and transactions
• Pay your providers
• File a claim by uploading photos of receipts and documentation
• Updates to make our application better for, You, our members.
• Bug Fixes
Ratings and ReviewsSee All
Works great for what I need but still lacks FaceID login
When I need to check my balance to see some recent transactions, this app is the first place I go and it gives me just what I need. The only frustration is for months now I’ve tried to enable faceID and it never takes, so I have to enter my login info each time which doesn’t always make it a quick check of my information, especially when I can’t remember this login info from all of the other logins I have. Fix the faceID and this is a 5 star app.
App is cumbersome, the website is faster and easier. Abandon your app
I am disappointed with my app experience. The first time I downloaded I could not be authenticated. The app showed my mobile number and email but it would not send a text or email. After getting that resolved I noticed each time I login I have to answer my security questions. Why is the app unable to remember my device. Now I tried turning in Touch ID but that for some reason has been unavailable for the last few days. Does anything security related in your app work? If you are unable to provide basic services I request that you abandon app development. It is far fasterand easier to just open a web browser. Unless you can make the app quick, easy and intuitive then you should stop devoting time and resources to app development. The only other way forward is outsource to a professional that can deliver a good user experience. Mine has been less than memorable.
Limited Functionaly—Only Good For Basic Info
Unfortunately, the app does not allow one to do the real work that needs to properly administer an HSA account and so users must still rely on the website.
I had expected the much touted updates to allow us to upload documentation, or at the very least categorize expenses. But app’s main features continue to be providing basic information and the initiation of deposits and withdrawals. This may be good for infrequent users or those who don’t need to provide backup, but for the detail-oriented user it is insufficient.
Ideally, future updates will allow users to upload PDFs direct from their phones (where many originate) or, even better, use the technology of many expense account apps and let users snap pictures to back up their claims. But, until then we’re stuck with the (often wonky) website. Hopefully, it’s a work in progress and that will happen soon.
Developer Response ,
We appreciate your feedback, which we will use to continuously improve the experience. We appreciate your patience, PayFlex Mobile app team.
- PayFlex Systems USA, Inc.
- 64.5 MB
Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, and iPod touch.
- Age Rating
- © 2018 PayFlex Systems USA, Inc.
With Family Sharing set up, up to six family members can use this app.