PayPal Business 4+

I have been using PayPal since 2010. With the exception of the discount feature I have never had an issue. When I draft an invoice for a repeat customer it is easiest to just copy he previous one issued and make changes if necessary. Often times I may need to change or eliminate the discount feature. When doing that, there have been instances where it shows on the page I’ve eliminated the discount, but when it sent out the discount still applies. This causes me to take a little extra time and troubleshoot before I issue the invoice. this may be user error, because I may be doing something wrong, and I just don’t have the patience to figure it out. So apart from that, I have been a loyal subscriber to PayPal for 14 years. I feel it is extremely user-friendly, and the upgrades they make are certainly positive.
I love it’s efficiency. The invoicing is easy to follow and understand. The transferring of funds always go off without a hitch, and cancellations and refunds are easily done. I greatly appreciate the sales reports. I truly have no reason to give it less than five stars.

I’ve been a PayPal customer for years and have an outstanding seller rating, then I made a sale last week (early June 2023), and I had to essentially start from scratch. I used to get my payments released when I would ship an item (I collect/buy/sell drums and drum gear), now it’s back to getting my payment released within a week of delivery. I’ve sold hundreds of products through eBay, Reverb, and Facebook marketplace and I get paid upon shipment, just like goods and services used to do. Then one day last week I suddenly had to provide my drivers license along with a picture of myself and wait for them to process and approve it. Not only that, my bank account was somehow unlinked from my PayPal and now I can’t re-link it. My bank comes up in the search, I log in, and it continues to tell me that I need more assistance linking my bank account..?? Then I tried transferring a lousy $12 to my debit card and that was lending for 2 days 🤦‍♂️ Of course you can’t speak to a human, you have to talk to a robot and they’re absolutely useless. I’m just gonna stop doing person-to-person transactions through goods and services. If someone wants to buy my products they can order it from eBay, Reverb, Facebook or issue a direct pay through PayPal. Absolutely no reason to basically have to start from square one as if I’m a new user or something. I’m all for security but this is ridiculous.

Beware Beware Beware!!!!! My account was “limited”/terminated with no policy infractions, no broken rules, zero notification, zero explanation, zero communication on any level, just terminated with my money frozen! I feel violated beyond the words to articulate it! This was the second time it happened with them! After resolving it as part of a problem ON THEIR END the first time, they did it again only this time having frozen all the money my business has in the app TILL FEBRUARY 2025 in the event of charge backs. We’ve never had one, have a stellar reputation in our community, and sell services not merchandise anyway. The biggest problem though is not being able to speak with anyone on the phone about it. U can call sure, speak with someone who tells you they can’t do anything about it and you’ll here from the people who can in 4-5 business days. We’re in the middle of our largest fundraiser of the year which my business depends on to survive and PayPal has literally sunk my business and taken food off our table. The conduct on the account hasn’t had a questionable or unethical actions since its beginning with them. Even if they were to make this right, now experiencing and learning of their business practices and non existent customer service, it’s hard to ever think of conducting business with them in a trustworthy manner again. It’s INFURIATING and they haven’t heard the last of this….that much I promise!