PECO - An Exelon Company 4+

Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.
If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.
I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.

I had an issue last month that still has not been resolved. I tried to switch to a payment plan to help me with a larger bill and it didn’t end up going through in time. I was enrolled in autopay, so the payment ended up going through in full. I had initially tried to handle the issue with several weeks notice, but my request for escalation was never noted on my file, so by the time I followed up, it was the Friday before the bill was due and it was too late.

Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.

PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.

Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!