Priority Pass™ is the world's largest independent airport lounge access program, providing members with quick and easy access to 1300+ airport lounges and other experiences worldwide. Activate your account for free with the Priority Pass App in just 2 easy steps, so you can benefit from a host of additional features to make your airport experience more rewarding.
• Start your trip early by searching and accessing 1300+ airport lounges and other experiences worldwide
• Activate your account to save with 800 discounts and upgrades from around the globe across a range of airport experiences, including retail, dining and spas. For example, you could save 20% on a gym pass at Baltimore Airport, or 10% at Michael Kors at Washington Dulles International Airport.
• Find your way around - try out new indoor airport maps functionality, available at 10 major airports.
• Stay up to date - create an account to check your current membership entitlement and visit history or leave a lounge review.
Thanks for using Priority Pass!
We regularly update the app to make it faster, safer and more engaging for you.
Here are a couple of the enhancements you'll find in this latest release:
- Feature enhancements and bug fixes
Ratings and Reviews
Nothing seems to work here
I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers.
I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!
The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.
Developer Response ,
We’re sorry to hear this. Please send us details to email@example.com & we'll look into why this might be happening on your device. Please tell us what device you’re using, what version of the Priority Pass app you’re using, what version of operating system you’re using on your phone, what language your phone is set to & your user name. Many thanks, Leah
I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.
Developer Response ,
Thank you for submitting your review.
I'm sorry to hear you feel this way. Since this is a special technical support platform, we ask you to contact our support team for members on +44 208 680 1338 or by email at firstname.lastname@example.org.
We are available 24 hours a day, 7 days a week. They will be able to help with any questions.
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- Priority Pass Ltd
- 146.8 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
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