Private Photo Vault - Pic Safe 17+

In the last update or the second to last update I am no longer able to open my application. I am on an iPhone 11 Pro running iOS 13.5. I’ve been a long time user and premium subscriber of your application, and I’ve never had issues with compatibility in the past. In most cases when apps are updated and require a newer version of iOS, the software developer will disable updates for devices that don’t need the specified iOS version. I was not given a warning, and I was dumbfounded went out of nowhere my app is unable to open.

I’m not sure why this is happening, but if I am no longer able to use this application, I’m going to have to cancel my premium subscription. I’m sure there are other users of your application on lower iOS devices that are also running into this issue. My biggest problem is that I am unable to access my pictures now because I’m unable to open the application.

If you could provide me instructions on how to retrieve my photos and videos that are currently locked inside of the application, I would really appreciate it. I’m hoping that this issue is resolved, but in the meantime I would hope you are able to help me retrieve my images and videos.

We apologize for this experience. We would like to speak with you to better understand the problem you encountered. Please contact us at https://privatephotovault.com/support so we can help resolve this issue. Thank you.

Everything about the app’s functionality and features are great! However, there are two big issues I have. 1.) I subscribed to the premium version to have to utilize the cloud storage. The description of the iCloud storage option is inaccurate. It states that you can can save space on your your device by synchronizing and uploading all the photos to the cloud so that when you preview the content on your device, it will download it from the cloud without using up the storage on your device. Which in sense, should be similar to IOS. However, when I preview the photos in the app. It downloads the photo to my device and does not remove it after previewing. Ultimately it does not save any space at all. If I wanted to remove the data from my device, I would have to wipe everything off by reinstalling the app. After doing that, I log in, and it will synchronize with the cloud until I open up the photo which then automatically downloads the photo to the device. 2.) I’m not sure if it was because of the update but when I reinstalled the app, I have a problem where I couldn’t connect to the server when I was logging back into my account. I had to remove my 1 year subscription and resubscribe to finally log back in. But doing so prompted a message saying that I would have to pay again after my 1 week free trial. My subscription didn’t expire until August 2022. Which means I did not use the whole year of the subscription.

Hi, sorry about any issue. Regarding (1), the Space Saver issue, we are working on an update soon that should come out soon that should allow for permanently reducing space by keeping locally compressed copies of the image on your phone and leaving the full resolution in Cloud Vault. Regarding (2), we had a couple hours of server maintenance a couple of days ago where login wasn't working. Your old subscription should still work and be active if you paid for it. If you have any other questions, please reach out to us at privatephotovault.com/support

This is a good app, but could be improved. I'd like to see a sync between the app on different devices. When getting a new device, such as a new iPad, one has to start over, I have not been able to move from the old one to the new with success! Also, as a backup it is awkward, so I do not see it as truly viable for that purpose at this time. There seems to be a hiccup for certain larger images. For example, I have some and when sending or putting back into Photo as a group, the program freezes unless one figures out which is the problematic image and goes one at a time through the group.

I see the app's main value as ordinary privacy on each device; I have it on four. It's pretty good for that. I also use it to store things to show others, but wish to avoid wading through thousands of files in Photo. I also like the secure folder within the app for things "more private" or intended to be kept more secure. The photo editing program within the app is excellent. I use that and then send the edited photo to Photo or iPhoto in some cases to preserve the original in both Photo and the app. It's really good for this.
JHC

Thanks so much for your positive review! If you enable the Cloud Vault feature, you can sync your photos between devices.

We will investigate the other issues you posted as well. If you have any other questions, feel free to reach out at support@privatephotovault.com